AKHIL PIPPALA
Associate Program Manager
Bangalore
Summary
A perseverant and zealous professional, with 6 years of expertise in growth marketing, project management, business analysis and product management. Advanced understanding of organizational strategies, development and standardization of processes and funnel optimization. Seeking a career in management, with strong proficiency in problem-solving and decision making
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
ASSOCIATE PROGRAM MANAGER, GROWTH & OPERATONS
Zoomcar
Bangalore
03.2022 - Current
- Created GTM strategies for launching into 24 new cities, which entered the market with 38% more than estimates
- Handled end-to-end funnel of the product Host in 26 different cities
- Developed a growth funnel, strategies, and a rollout plan to enhance product performance and achieve the company's objectives
- Conducted customer surveys and FGD’s to understand user needs and feedbacks to improve product features and experience which helped to grow availability by 14%
- Handled overall referral program which contributed 30% of the of the overall acquisition
- Proven ability to collaborate effectively with cross-functional teams Marketing, EC, sales, operations and tech
- Excellent analytical and problem-solving skills, with a keen eye for data-driven decision- making and continuous improvement
- Create, manage and experimented with new user acquisition campaigns, onboarding process, process optimization resulting in 8% growth MOM
BUSINESS ANALYST
Zoomcar
Bangalore
06.2021 - 03.2022
- Migrated entire product management to ZOHO CRM, and implemented ZOHO books, ZOHO forms for Accounts and leads which improved team’s efficiency by 30%
- Negotiated 3 contracts with 3rd party vendors, which helped in reducing the expenses by 12%
- Analyzed Demand, supply data to review the plan and assist city teams in onboarding
- Conducted A/B testing to maximize the efficiency at different levels of the funnel
BUSINESS ANALYST
TATA CONSULTANCY SERVICES
07.2017 - 06.2021
- Handled end to end delivery of 8 projects for US and UK clients and migrated 200+ applications to different technologies spread over 50+servers using Agile Scrum Framework
- Created an automated dashboard to monitor the application usage, and helped to optimize the server space by 22% and hence reduced 120 man-hours per month
- Identified business problems and created 2 POC’s which generated revenue of $15 M
- Understood business requirements and, calculated its efforts, estimates, risks to prepare an SOP document
- Successfully worked with 4 cross-functional teams to – test, release, change, and incident management for hassle-free delivery improving the operational and client satisfaction performance
- Implemented effective scrum board using Microsoft Azure to monitor and analyze project metrics
- Conducted Scrum meetings to take the daily update of the team
- Drafted and delivered SOP document, test cases, User Manual, and deployment document
- Drafted Epics, User Stories, Acceptance Criteria, and Definition of Done (DOD) for the respective user stories
- Performed UAT for the product before the go-live stage, to review all the requirements are captured, thereby ensuring the overall solution works for the end-user
Education
PGPM - MARKETING & ANALYTICS
GREAT LAKES INSTITUTE OF MANAGEMENT
08.2020 - 05.2021
SCIENCE
VIGNAN’S UNIVERSITY
05.2013 - 05.2017
Skills
Strategy and road mapping
Problem solving
Funnel Optimization
Business Analysis and Metrics tracking
Market analysis and competitor research
Data analysis
Project Management
Additional Information
- Received a shout out for best performance (August 2021)
- Received "Best Team of the year" (2022)
- ReceivedBestTeamAwards(May2019,andDecember2019)
- Special Initiative Award for involvement in CSR activities (Jan2018)
Timeline
ASSOCIATE PROGRAM MANAGER, GROWTH & OPERATONS
Zoomcar
03.2022 - Current
BUSINESS ANALYST
Zoomcar
06.2021 - 03.2022
PGPM - MARKETING & ANALYTICS
GREAT LAKES INSTITUTE OF MANAGEMENT
08.2020 - 05.2021
BUSINESS ANALYST
TATA CONSULTANCY SERVICES
07.2017 - 06.2021
SCIENCE
VIGNAN’S UNIVERSITY
05.2013 - 05.2017