Akhil Rathi
Front Office Supervisor
NewDelhi
Summary
A seasoned Front Office Supervisor with solid background in managing front office operations and enhancing guest satisfaction. Proven ability to streamline processes and foster welcoming environment. Demonstrated strong leadership and organizational skills, ensuring seamless daily operations and high team morale.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Front Office Supervisor
Trident Hotels, Udaipur
01.2023 - Current
- Executed efficient transition to Oracle Cloud.
- Attained flawless LQA rating of 100%
- Executed employee evaluations and formulated plans to recognize or improve performance.
- Coordinated staff schedules and allocated responsibilities as necessary.
- Facilitated cross-departmental coordination to swiftly resolve guest issues, enhancing overall guest experience from arrival to departure.
Front Office Associate
Trident Hotels, Jaipur
08.2021 - 01.2023
- Room assignment and coordination of check-in and check-out processes
- Oversee in-house reservations, integrating OTAs and travel agent interactions.
- Establish strong connections and collaborate with other departments, especially housekeeping and food and beverage service.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Education
Higher Diploma - Hospitality And Administration
RIG Institute of Hospitality And Management
01.2021
Bachelor - Tourism Studies
Indira Gandhi National Open University
01.2021
Skills
Management Skills
References
Urvi, Mahajan, EAM Trident Gurgaon, Urvi.Mahajan@tridenthotels.com, +91 98210 10495, Trident Gurgaon, Gurgaon
Certification
Certified Departmental Trainer
Timeline
Front Office Supervisor
Trident Hotels, Udaipur
01.2023 - Current
Front Office Associate
Trident Hotels, Jaipur
08.2021 - 01.2023
Higher Diploma - Hospitality And Administration
RIG Institute of Hospitality And Management
Bachelor - Tourism Studies
Indira Gandhi National Open University