Akhil Babu Yadav Thatha
Hyderabad
Summary
Seeking a challenging position in a reputable organization that allows me to utilize my skills and contribute to progress in my field.
Overview
6
6
years of professional experience
Work History
Contact Centre Associate
HSBC Electronic Data Processing India Pvt Ltd
07.2022 - Current
- Provided excellent customer service by addressing inquiries, resolving issues, and offering product guidance
- Assisted customers with banking transactions, account management, and online banking support
- Managed inbound calls, emails, and chats, ensuring timely and accurate responses
- Conducted Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) in line with regulatory requirements
- Analyzed customer data, transactional patterns, and KYC documents to identify potential risks
- Assisted in detecting financial crimes and money laundering through risk assessments
- Collaborated with compliance teams to address high-risk cases, ensuring regulatory compliance
Account Management
Sutherland Global Services
03.2021 - 07.2022
- Provided frontline support to Spotify users for account management, subscription plans, and payment methods
- Addressed technical issues, including playback errors and device syncing for enhanced user experience
- Educated users on platform features, improving engagement and satisfaction
- Assisted artists with content management, profile claiming, and resolving metadata and distribution errors
Customer Support Associate
Amazon Development Centre India Pvt Ltd
07.2020 - 01.2021
- Responded to customer inquiries regarding order tracking, refunds, and product issues via phone, email, and chat
- Troubleshot technical issues, guiding customers through step-by-step solutions
- Collaborated with internal teams to ensure quick and accurate resolution of customer problems
- Consistently met performance metrics, including response times and customer satisfaction
Technical Support Associate (Google Nest)
24-7 Intouch (Knoah Solutions)
01.2019 - 02.2020
- Provided Tier 1 and Tier 2 technical support for Google Nest devices, resolving hardware and software issues
- Assisted customers with device setup, installation, and troubleshooting connectivity problems
- Maintained detailed logs of customer interactions and ensured timely escalation when necessary
- Delivered excellent service while staying up to date with product features and updates
Education
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
01.2017
Intermediate - M.P.C
Board of Intermediate Education
01.2013
Secondary Education -
St. Patrick's High School
01.2011
Skills
- Power BI
- Excel
- Problem-solving
- SQL
- Call handling
- Account updating
- Technical Support
- Leadership
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge.
Languages
English, Hindi, Telugu
Timeline
Contact Centre Associate
HSBC Electronic Data Processing India Pvt Ltd
07.2022 - Current
Account Management
Sutherland Global Services
03.2021 - 07.2022
Customer Support Associate
Amazon Development Centre India Pvt Ltd
07.2020 - 01.2021
Technical Support Associate (Google Nest)
24-7 Intouch (Knoah Solutions)
01.2019 - 02.2020
Bachelor of Technology - Mechanical Engineering
Jawaharlal Nehru Technological University
Intermediate - M.P.C
Board of Intermediate Education
Secondary Education -
St. Patrick's High School
Similar Profiles
Arun YadavArun Yadav
Buisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt LtdBuisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt Ltd
Ayan ChatterjeeAyan Chatterjee
KYC Analyst at HSBC Electronic Data Processing India Pvt LtdKYC Analyst at HSBC Electronic Data Processing India Pvt Ltd
Pinky GamiPinky Gami
Assistant Manager - Credit Service at HSBC Electronic data processing India Pvt LtdAssistant Manager - Credit Service at HSBC Electronic data processing India Pvt Ltd