AKHIL E K
CALICUT
Summary
Experienced in optimizing business procedures in all operational areas to support growth, profitability, and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality.
Overview
8
8
years of professional experience
Work History
BRANCH OPERATIONS MANAGER
IDFC FIRST BHARAT LIMITED
Calicut
10.2024 - Current
- Cashier & Customer Service Associate
- Managed high-volume cash, card, and digital transactions with consistent accuracy
- Balanced cash drawers daily and resolved discrepancies efficiently
- Delivered exceptional customer service, building strong customer relationships and repeat business
- Handled customer complaints and escalations professionally, ensuring satisfactory resolutions
- Trained and supported new staff on cash-handling procedures and customer service standards
- Maintained strict compliance with company policies, security procedures, and financial controls
- Assisted with opening and closing duties, including cash counts and deposits
- Worked effectively under pressure in fast-paced environments while maintaining service quality
- Demonstrated strong attention to detail and accountability when handling financial transactions
- Ensure the file quality (Group loans, Gold loan Personal loan, Micro enterprise loan)
- File Dispatch
- POS Saving (Bucket One Collection)
SENIOR OPERATIONS EXECUTIVE
TATA CAPITAL LIMITED
08.2021 - 10.2024
- Handling Operations activities in Branch
- Ensure the file quality (Used car, Business loan, Personal Loan, Two wheeler)
- Closing RO
- File Dispatch
- PDD Updating
- Customer service
- NOC dispatch
CREDIT EXECUTIVE
Bussan Auto Finance Pvt Ltd
10.2017 - 08.2019
- Ensure the Credit Quality of files
- Decision making on Credit files
- Underwriting, DDE
- Conducting PD with customer
- Handling deviation Approvals from Higher Authorities
- Enforces Company Policy and Assure adherence to accepted Standards
- Handling Average 1000 cases in a Month
Education
Diploma -
HARDWARE & NETWORKING
Calicut PLUS TWO -
NGO QUARTERS HIGHER SECONDARY SCHOOL
Kerala, IndiaS.S.L.C -
JDT ISLAM HIGH SCHOOL
Kerala, IndiaSkills
- Cash handling
- Customer relationship management
- Compliance assurance
- Operations management
- File quality assurance
- Financial reporting
- Problem solving
- Effective communication
- Team leadership
- Attention to detail
Brother Name
KARGIL E K
Disclaimer
I hereby declare that the above information is correct and true to the best of knowledge and belief.
Career Highlight
Ensure the file quality (Group loans, Gold loan, Personal loan, Micro enterprise loan), File Dispatch, POS Saving (Bucket One Collection), Customer service, Cross sell activation on monthly basis, Handling Operations activities in Branch, Ensure the file quality (Used car, Business loan, Personal Loan, Two wheeler), Closing RO, File Dispatch, PDD Updating, Customer service, NOC dispatch, Ensure the Credit Quality of files, Decision making on Credit files, Underwriting, DDE, Conducting PD with customer, Handling deviation Approvals from Higher Authorities, Enforces Company Policy and Assure adherence to accepted Standards, Handling Average 1000 cases in a Month
Personal Information
- Father's Name: SIVANANDAN
- Mother's Name: SINDHU V P
- Date of Birth: 01/15/94
- Marital Status: MARRIED
Languages
English
Upper Intermediate
B2
Malayalam
Proficient
C2
Timeline
BRANCH OPERATIONS MANAGER
IDFC FIRST BHARAT LIMITED
10.2024 - Current
SENIOR OPERATIONS EXECUTIVE
TATA CAPITAL LIMITED
08.2021 - 10.2024
CREDIT EXECUTIVE
Bussan Auto Finance Pvt Ltd
10.2017 - 08.2019
Diploma -
HARDWARE & NETWORKING
PLUS TWO -
NGO QUARTERS HIGHER SECONDARY SCHOOL
S.S.L.C -
JDT ISLAM HIGH SCHOOL