Akhilesh Dwivedi
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Senior Manager
Kreate Energy India Pvt Ltd
Vaishali Ghaziabad
05.2023 - Current
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Coordinated with internal departments to ensure successful execution of projects according to timeline.
- Created detailed reports on project progress for senior management review.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Established effective communication channels between different departments within the organization.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
- Used data and analytics to diagnose trends and link to business performance outcomes.
- Partnered with IT to design, develop and implement technology-based solutions.
- Led project scope development to deliver final products that meet business needs.
- Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
Manager of Operations
Kreate Energy India Pvt Ltd
Vaishali Ghaziabad
05.2018 - 04.2023
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans,
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, setting priorities and goals.
Deputy Manager
Kreate Energy India Pvt Ltd
Vaishali Ghaziabad
05.2015 - 04.2018
- Monitored daily operations and ensured compliance with company policies and regulations.
- Developed and implemented new procedures to improve efficiency of the organization.
- Coordinated with other departments to ensure smooth functioning of activities.
Assistant Manager
Kreate Energy India Pvt Ltd
Vaishali Ghaziabad
06.2013 - 04.2015
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on Market seniors. KEIPL Transactions
Executive
Tata Power Trading Company Limited
Noida
08.2010 - 05.2013
- Handling of North india business Clients biding on Exchange's PXIL IEX
- REC Bidding
- Billing of C
- Maintain the Client Documents (PPA/PSA)
Education
MBA - Marketing Management
VaishaliVaishaliVaishaliVaishaliNarsee Monjee Institute of Management Studies (NMI
Maharashtra12-2023
B.COM -
Delhi University
New Delhi06-2010
Aptech Certified Computer Professional - Computer Science and Programming
Aptech Computer Education Pvt Ltd
Skills
- Business performance management
- Talent Development
- Data Analytics
- Market Analysis
- Operations Management
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Senior Manager
Kreate Energy India Pvt Ltd
05.2023 - Current
Manager of Operations
Kreate Energy India Pvt Ltd
05.2018 - 04.2023
Deputy Manager
Kreate Energy India Pvt Ltd
05.2015 - 04.2018
Assistant Manager
Kreate Energy India Pvt Ltd
06.2013 - 04.2015
Executive
Tata Power Trading Company Limited
08.2010 - 05.2013
MBA - Marketing Management
VaishaliVaishaliVaishaliVaishaliNarsee Monjee Institute of Management Studies (NMI
B.COM -
Delhi University
Aptech Certified Computer Professional - Computer Science and Programming
Aptech Computer Education Pvt Ltd
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