Deon Douglas
Senior Manager (Marketing, Sales & Operations)
Trivandrum
Summary
Resourceful and dedicated Senior Manager with expertise in Administration, Marketing, Sales and Operations. Also a Professional Trainer and Marketing Consultant known for exceptional organizational and leadership skills. Experienced in both B2B and B2C sales sectors, adept at utilizing proven methods and cutting-edge technology to reduce costs, increase productivity, and drive revenue growth.
Specialized in fast-paced office environments, excelling in employee relations, inspiring high productivity, and maintaining top morale levels. Skilled at meeting deadlines and budget restrictions, generating innovative solutions for efficiency gains, service quality improvement, and profitability enhancement.
Confident leader who develops staff into future leaders, thriving in dynamic business environments while proficient in policy development and operational system integration. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Senior Manager
Brio Interactive Technologies Ltd.
06.2023 - Current
- Company Overview: B2B
- Heading Marketing, Sales & Operations Team in Kerala
- Built the brand – BRIO, across Kerala.
- Built my team with efficient manpower in operations, marketing and sales.
- Expanded and flourished the business across my territory.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Deal closed with 360 plus private clients across Kerala
- Deal closed with 100 plus government clients across Kerala
- Conducted & organized various events, exhibitions & programs where we displayed our products to the stake holders (Chairman, Board of Directors, Principals, Admin Panel Members, IT Heads, Academic Heads, Subject Expert Teachers, etc.) of various organizations or institutions in my territory.
- Awarded "Pan India Best Performance Team with Highest Revenue" for the quarter: April 2025 - June 2025
- Awarded "Best Service & Support Team" for two consecutive years: 2023 - 2024 and 2024 - 2025
- Received award for Leading Territory in Customer Satisfactory Matrix for the year: 2024 - 2025
GEO Head
Reliance Jio Embibe (Indiavidual Learning Limited)
04.2022 - 06.2023
- Company Overview: B2B
- Heading Operations & Sales Team in South Kerala
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Deal closed with 6 schools which were already served by the competitors & opened account with 12 new schools for K-12 Hybrid Learning Solutions (ERP, LMS & Digital Content).
- Able to retain back all assigned schools in my territory for the financial year: 2022 - 2023
- Conducted & organized various workshops & seminars on K-12 Hybrid Learning Solutions provided by EMBIBE to different stake holders (Chairman, Board of Directors, Principals, Vice Principals, Admin Panel Members, Academic Heads, Subject Expert Teachers, IT Heads, etc.) of different schools in my region.
- Provided Trainings to Teachers.
- Provided demos to different stake holders of more than 75% of schools allotted in my region.
- Resolved problems, improved operations and provided exceptional service.
- Achieved the revenue target of my team for two quarters.
- Received the "Best Customer Support Team" Award for the year: 2022 - 2023
- Built a pipe line of 160 plus schools.
Team Manager & Trainer (Operations & Sales)
Toppr Technologies Pvt. Ltd.
09.2019 - 03.2022
- Company Overview: B2C
- Heading Operations & Sales Team in Kerala
- Built and managed a team of 23 sales associates and 3 operations associates.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
- Promoted customer-centric approach, leading to repeat business and referrals.
- National Winner of Test Preparation Vertical for two consecutive months (February 2021 & March 2021).
- Pan India Best Team Award – for achieving highest revenue across Test Preparation Vertical (March 2021).
- Team with the lowest attrition in South India.
- Highest CIB % in South India for Test Preparation Vertical.
General Manager (Administration, Marketing, Sales & Operations)
Bestowal Infotechs
07.2017 - 09.2019
- Company Overview: B2B & B2C
- Heading Marketing, Sales & Operations in Kerala
- Closed deals with 27 Colleges & 15 Schools in Kerala
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enrolled 1500 plus college students to different IT/ SaaS courses.
- Enrolled 850 plus school students to various Programming and IT Development Courses.
- Organized Workshops for 120 plus schools & 180 plus Engineering Colleges in Kerala
- Best Employee of The Year Award.
- Achieved Revenue Target for all the 4 Quarterly Cycles of the year.
Education
Bachelor of Science - B.Tech (Civil Engineering)
Mar Baselios College of Engineering & Technology
Trivandrum, India 04.2001 -
12th (Higher Secondary Education)
The School of The Good Shepherd
Trivandrum, India 04.2001 -
Skills
- Strategic planning
- Talent development
- Operations management
- Team building
- Organizational improvement
- Cross-functional team leadership
- Team leadership
- Business performance management
- Innovation management
- Sales channel analytics
- Teamwork and collaboration
- Decision-making
- Problem-solving abilities
- Influencing and negotiating
- Project Management
- Quality Assurance
- Time management
- Process improvement
- Customer relationship management
- Negotiation and conflict resolution
- Staff management
- Managing operations and efficiency
- Hiring and training
- Customer service
- Employee coaching and mentoring
- Performance evaluation
- Business administration
- Performance evaluations
- Staff development
- Administration and reporting
- Interpersonal relations
- Task prioritization
- Staff training
- Adaptability
- Employee development
- Performance reviewing
- Cost control
- Multitasking
- Analytical thinking
- Excellent communication
- Positive attitude
- Relationship building
- Organizational skills
- Problem resolution
- Data analytics
- Multitasking Abilities
- Market analysis
- Resource allocation
- Documentation and reporting
- Reporting management
- Partnership development
- Corporate communications
- Data-driven decision making
- Microsoft Office (Excel, Word, PowerPoint)
Achievements & Social Activities
- Reiki Master Practitioner
- Short Film Director, Editor & Script Writer
- Short Film Actor
- General Secretary at GLGA
- Program Convenor of Charity Program - KARUNYASPARSHAM (From 2012)
- Mixed Martial Arts Practitioner (From 2013)
- Best Short Film Director at Kerala Kaumudi Short Film Festival 2020
- Professional Trainer & Counselling Expert
- Personality Development Trainer
- Representative of Civil Department in College Senate (2016 - 2017)
- Core Committee Head & Program Convenor of College Civil Department Fest - UTBHAV 2017
- Publicity Head of College Fest - Crossroads 2016
- Secretary of St. Thomas Orthodox Youth Movement Trivandrum (2013 - 2018)
- School Arts Caption (2010 - 2011)
- Head of Inter School Fest (2010 - 2011)
- School Best Actor (2009 - 2013)
- Discuss Throw Champion (2010 - 2013)
Declaration
I hereby certify that all the information started in this resume is true and complete to the best of my knowledge.
23rd July, 2025
Timeline
Senior Manager
Brio Interactive Technologies Ltd.
06.2023 - Current
GEO Head
Reliance Jio Embibe (Indiavidual Learning Limited)
04.2022 - 06.2023
Team Manager & Trainer (Operations & Sales)
Toppr Technologies Pvt. Ltd.
09.2019 - 03.2022
General Manager (Administration, Marketing, Sales & Operations)
Bestowal Infotechs
07.2017 - 09.2019
Bachelor of Science - B.Tech (Civil Engineering)
Mar Baselios College of Engineering & Technology
04.2001 -
12th (Higher Secondary Education)
The School of The Good Shepherd
04.2001 -
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