AKHILESH GOSWAMI

Network Infrastructure Management: Network Security Management: Network Access Control: Firmware and Device Management: Network Monitoring and Documentation: Incident Management: Additional Responsibilities:

• AWS Configuration and Troubleshooting: Set up and troubleshoot AWS Direct Connect, VPC, IPsec, EC2, NACLs, and Security Groups.
• Router Configuration and Troubleshooting:Cisco Routers: Configure and troubleshoot route maps, NetFlow, SNMP, ACLs, NAT, and routing protocols (BGP, OSPF, EIGRP, Static) on Cisco routers (e.g., Cisco N9K, 1841, ISR 4451, ISR 4221, ISR 4331, ASR 1001x).
  ACI: Implement and troubleshoot Cisco ACI environments, including application profiles, endpoint groups, and fabric configurations.
  
• Switch Configuration and Troubleshooting:Nexus Switches: Create VPCs and VDCs; manage Cisco Nexus switches (N3K, N5K, N9K) including fabric interconnects and multi-chassis link aggregation.
  Cisco L2 & L3 Switches: Configure and troubleshoot VTP, Spanning Tree (STP), stacking, Virtual-Stack, VSS, DNS, and DHCP on Cisco switches (e.g., 2960, 3850, 4510, SG350, 9200, 9300, 9500).
  
• Firewalls: Configure and troubleshoot security policies, UTM, routes, SSL, and IPsec VPN tunnels on Palo Alto, Check Point, and ASA firewalls, including policy optimization and rule audits.
• Load Balancers: Configure and troubleshoot F5 load balancers (LTM, GTM, APM), including SSL offloading, traffic management, and high availability setups.
• Proxies: Configure and troubleshoot Netskope Proxy and Cisco Proxy security policies, including URL filtering and threat protection.
• RADIUS/NPS Servers: Set up and troubleshoot RADIUS and NPS server configurations, including authentication policies and accounting.
• Aruba: Configure and troubleshoot Aruba switches, ClearPass, and Mobility Master, including role-based access control and guest network management.
• Firmware Upgrades: Perform firmware upgrades on switches, firewalls, routers, Aruba, and F5 devices, ensuring minimal downtime and compatibility.
• Device Management: Handle device lifecycle including upgrades, replacements, deployments, and decommissioning, as well as hardware inventory management.
• Monitoring Tools: Configure and troubleshoot network monitoring systems such as SolarWinds NMS, including setting up alerts, dashboards, and performance metrics.
• Documentation: Develop and maintain network connectivity diagrams (HLD, LLD), configuration guides, and other documentation for internal and customer use using MS Visio.
• Graylog: Configure Graylog server for syslog collection, log analysis, and correlation.
• Issue Resolution: Address and resolve P1, P2, and P3 tickets and escalations related to network tasks, particularly in financial transactions, including root cause analysis and preventive measures.
• Disaster Recovery: Implement and test disaster recovery procedures to ensure network resilience and quick recovery in case of major incidents.
• Customer Communication: Provide timely updates to customers during incident resolution and coordinate with stakeholders to ensure transparency and satisfaction.
• Network Optimization: Analyze network performance and implement optimizations to enhance efficiency and reduce latency.
• Compliance and Security Audits: Conduct regular security and compliance audits to ensure adherence to industry standards and best practices.
• Training and Mentoring: Train junior staff and provide mentorship on network technologies, troubleshooting techniques, and best practices.

Worked in the Operations Team for Client XPERI

Daily Responsibilities:

• Ensure the smooth operation of network systems and services.
• Provide support and resolve any operational issues.
• Configure and troubleshoot routers, switches, firewalls, load balancers, wireless networks, and proxy systems.
• Participate in triage meetings, share observations, and resolve issues

• Manage WAN, LAN, and data centers.
• Provide troubleshooting support for network and security-related issues.
• Work on user-created requests.
• Address user-reported issues.
• Schedule and perform maintenance activities.
• Schedule and perform device/link migration activities.
• Schedule and perform code upgrade activities.
• Monitor core links.
• Work with multiple vendors and ISPs.

• Provision new network circuits related to Internet, L3VPN, L2VPN, 4G, and firewall rules (IPSEC, F5 LTM).
• Work on assigned orders related to network upgrades, add-ons, and network migrations.
• Handle end-to-end processes, including both physical and logical completion.
• Troubleshoot MPLS, BGP, OSPF, LAN, and WAN issues.
• Manage firewall and F5-related tasks.
• Coordinate with field engineers for physical network completion.
• Collaborate with end customers to verify service availability and perform failover testing for newly provisioned circuits.
• Coordinate with ISPs and contractors for offnet external circuits.
• Document newly provisioned circuits in Small World (LNI and PNI-based application).

• Configuration and Troubleshooting: L3VPN, L2VPN, Internet, Broadband, etc.
• Handle Day-to-Day Tickets: Address network-related and customer escalation issues such as packet drops, slow internet, link down, and browsing problems.
• Customer Service Troubleshooting: Resolve faults related to Internet, L2VPN, L3VPN, and Broadband, including issues like slow browsing, no browsing (both international and domestic), link down, DHCP issues, NAT issues, STP issues, BGP issues, link flapping, and specific site browsing issues.
• Plan Activities: Conduct and support planning activities for service migration.
• IOS Upgradation: Perform IOS upgrades.

• As a part of operation team provide operational support related to network issue to across PAN India
• Monitoring Reliance Jio core link

• Configuring and Troubleshooting: Handle IP MPLS VPN issues for Reliance Enterprise customers, covering the full path from provider edge routers to customer premises equipment.
• Operational Accountability: Oversee the operational effectiveness of core data networks. Resolve faults related to MPLS-VPN, L2VPN, and L3VPN for enterprise customers.
• Service Support: Provide Layer-2 and Layer-3 service support for network service-related issues, including troubleshooting and resolution of connectivity problems.
• Performance Monitoring: Monitor network performance and health metrics to proactively identify and address potential issues.
• Incident Management: Manage and escalate critical incidents, ensuring timely resolution and minimal impact on customer operations.
• Configuration Management: Implement and manage configuration changes, ensuring alignment with best practices and organizational standards.