Akhilesh Kumar
Rewari
Summary
A competent professional with 18 years of experience in Supply Chain Management, Demand & Distribution Planning , Logistics across FMCG, Retail, Food & Beverages , Expertise in the Export Management ,Customer Service, Logistics , Demand planning, Distribution Management, Reverse Logistics Management, Warehousing Management and Inventory Management, Skilled in Master data Management , Vendor Management, enable cross functional team management, Inventory policy formulation & their implementation Expertise Operations planning, Driving in stocks, On shelf availability & good warehousing , transportation practices assessed overall supply chain from Plant/ Warehouse/CFA’s to consumer focusing on New product Development , design & innovative, reduce operational costs and improve delivery times while maintaining high service levels Strategized DSD (Direct Store Delivery) for Cash & Carry format stores & Canteen Store Dept. business, an enterprising leader with skills in leading personnel towards accomplishment of common goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Deputy Manager - Customer Service & Logistics
Kerry Ingredients India Pvt. Ltd.
11.2022 - Current
- Company Overview: Kerry Ingredients are the prominent Manufacture, Exporter ,and supplier of Superb Quality products. Kerry provides the industry’s largest portfolio of Taste & nutrition technologies and system and Functional ingredients & Actives - Breaders, Batters, Seasonings, Bakery, Ice cream stabiliser, Sauces Etc.
- Lead the export function and set up team to handle current Business and new geographies and new channels
- Regularly review Budgeted Sales figures and forecasted numbers and plan a risk mitigation for both Customer and vendors end.
- Collaborate with cross functional team such as operations ,Sales, KAM, CFA’s, IT Team, Supply Planner, PO processing team ,commercial Distributors, Customer’s Direct Chain ,CSD customers for smooth execution of customers order
- Responsible for processing of all order’s and sharing PI with customer with agreed TAT and move shipment as per agreed Incoterms such as Ex-works, FOB, CIF .
- To improve forecast process ,ensuring forecast Vs Achievement on the weekly basis to send to sales dept.
- Responsible for managing export against lawful execution and take Export benefit under govt export scheme (RODTEP & DDK ) against LUT (Letter of undertaking) , EPCG scheme Etc.
- Coordinate with Freight forwarding agency , negotiate sea cost or air and push for container deployment for Sea shipment & arrange local close body containers for Air shipments
- Coordinating and controlling of documentation of certification such as Phyto ,COO, AIFTA, SAFTA , Health certificate, BL, SFDA , documents legalization from Embassy Etc to assure lawful execution of all export activities .
- Managing logistics , Transport service , agreements , contracts , Negotiation & monitoring Logistics performance.
- Regularly review Govt. regulations ,Audit, , policies , ,guidelines to ensure complete adherence to norms
- Handling market complaints & reverse logistics , expiry/breakage / Damage/ Wet stocks returns and get them resolve on priority and disposal for the same the per SOP and reduction in repeat of complaints by focusing on past returns as well end to end complaint Management and resolution and do root cause analysis.
- Raise sales invoice for all dispatches & credit and debit notes for all valid claims to customers.
- Reviewing forecast from the sales dept. & ensuring 99% fill Rate (OTIF/CCFOT).
- Managing the inventory to optimize net inventory turns and better ageing of stock for fulfilment
- Frequently visit customers & understand their requirements, identify the area for improvement in order to deliver better customer needs .
- Coordinate with customer for payment as per agreed terms or against LC (Letter of credit) or import license .
- People Management (leadership, stack holder Management ,team Management & continuous improvement ) .
Manager -Customer Service
Newly Weds Foods India Pvt. Limited
11.2021 - 11.2022
- Company Overview: Newly Weds Foods is the prominent Manufacture, Exporter ,and supplier of Superb Quality products In the food processing and foodservice industries, Newly Weds Foods is recognized as the premier global purveyor of customized Breaders, Batters, Seasonings.
- Order Management
- Review purchase orders and shortages. Ensure Order fulfilment and service deliverables are achieved as per customer requirements.
- Integrate Order to Delivery Process by building the clarity and alignment within cross functional teams (CFTs) such as Sales, Planning, Production, Quality, Warehouse, logistics and finance to ensure seamless ON TIME IN FULL (OTIF) customer’s deliveries are achieved.
- Focus on line of actions being agreed during regular Sales & Operations(S&OP) meetings and ensure it is getting completed in time
- Analyze order fulfilment status and resolve pending orders.
- Validate and resolve invoice issues, pricing issues and price updates.
- Customer Service Delivery
- Ensure Improvement on customer satisfaction over the period of time
- Ensure a rapid flow of communication & resolution of customer issues.
- Improve the service level to customers, as defined as customer required date, vs. actual delivery date
- Liaise with Overseas customer for order specifications, regulatory requirements and certification requirements. Ensure orders are processed on time.
- Address customer queries and issues on time and take corrective actions. Monitor invoices and stocks for Overseas customer accounts.
- Ensure unique and personalized services are performed to reduce gaps in service deliverables.
- Establish good rapport for consistent orders
Customer Service Specialist
Zobele India Pvt. Ltd.
05.2015 - 07.2017
- Company Overview: Zobele Group is FMCG Manufacturing Company & Its Strategy is Based on Innovation & product development with new technologies and consumer insight to create new tailored concepts ,with more than 4000 employees 6 industrial sites,4 development centres and two innovation Hub in 8 Countries .
- Demand Planning / Forecasting -Work along with the Sales Team, Customer & Key Account Team to get the demand forecasting right time with right qty with SAP R/3.
- Resolve all issues (production & commercial) in order to improve customer service
- Conducting weekly & monthly S&OP process to review sales plans, latest estimates, , promotional plans & inventory status.
- Responsible for sales budget achievement at partner customer level and cost reduction initiatives
- Monitoring the movement of goods till receipt of the same at destinations.
- Reduce supply chain costs by reducing inter branch transfers and ensuring smooth flow of supply
- Working with warehouse to ensure that materials received at the warehouse are reported properly in inventory system.
- Work with Finance team to ensure that meet the receivables are within target.
- Organizing, Development & control of the customer service operations according to the business concept.
- Participating into internal & external Audits.
- Respond promptly to customer inquiries & handle and resolve customer complaints.
- Monitor progress of customer orders to ensure that deliveries take place on time and production and follow up of daily order status report.
- Raise sales invoice for all dispatches & credit and debit notes for all valid claims to customers.
- Accurate taking customer order by Mail & do the accurate entry of all customers order into sales order system(SAP),updation of dispatches details in SAP system and keeping accurate records of occurrence and reasons for late dispatches .
- Order Management performance monitoring using dedicated KPI & reporting.
Asst. Manager (Modern Trade & CSD)
Linfox Logistics India Pvt. Ltd.
03.2012 - 05.2015
- Company Overview: Linfox Logistics is Australia’s largest privately supply chain solutions company, having its presence in 10 countries in Asia pacific (Australia, India, New Zealand, China, Hong Kong, Indonesia, Malaysia, Singapore, Thailand & Vietnam). Linfox operates 3.5 million sq.ft. Warehousing area with more than 5000 owned vehicles having more than 25000 employees globally.
- Warehousing and Logistic Operations
- Ensure proper planning and execution of the daily operation activities in compliance with the SOPs, achieving the operation KPIs and meeting customers’ expectation.
- Monitors and controls all the warehousing and distribution activities to ensure efficiency, accuracy and meeting the required lead-time.
- Ensure all transactions are processed accurately and timely, including warehouse system updating.
- Exercises good inventory control by conducting daily/weekly and monthly cycle counts and maintaining 100% of IRA, good stock integrity and accuracy at all time. Investigates and reports of any stock discrepancies and resolves them promptly.
- Liaises and coordinates with any other third party suppliers (like transporters, contractors and others) in meeting operation needs and the performance level (KPIs) of the third party suppliers.
- Customer Service and Relationship Management
- Maintains good customer relationship by providing high quality of customer service level, meeting customers’ requests and standards as well as identifying ways to exceed their expectation.
- Provides support and also attends to customers’ enquiries, i.e. inventory and shipment/order status, warehouse management reports and distribution arrangement status.
- Provides consistent quality customer service by constantly improving work processes and procedures; and ensure the compliance and implementation of the standard operating procedures, business rules and KPIs that has been established.
- Attends to all customer complaints and fills up necessary complaint forms and coordinates the investigation and reporting to immediate superior.
- Process and System Control & Improvements
- Designs, develops and implements strategies and productivity initiative for improving the efficiency, effectiveness and productivity of the logistics operations through better utilization and optimization of resources i.e space, manpower and equipment.
- Identifies, develops and implements effective cost reduction initiatives by improving cost structure of warehouse and distribution through reducing cycle time, improving workflow and processes, minimizing manpower cost and implementing cost down as well as preventive maintenance programs.
- People Management and Development
- Manages team through effective planning, organizing and controlling of work schedule and headcount mobilization.
- Effectively trains his team to be better equip themselves with required competencies and skills in enhancing their productivity level and providing service excellent to the customers.
- Supports and encourages the development of “continuous improvement” culture in the workplace through the implementation of continuous improvement programs.
- Ensures effective human relation management within the team and provides the conducive working environment and atmosphere for better enhancement of productivity and efficiency.
Warehouse Executive
Reliance Retail Ltd.
04.2007 - 09.2010
- Company Overview: Reliance retail is subsidiary company of Reliance industries which is founded in 2006 it is largest retailers in India in terms of Revenue ($108 Billion) & more than 1577 stores in India.
- Managing a team of more than 150 people engaging in inbound & Outbound Activities in a shift .
- Overseeing the store management & maintaining reduced inventory levels.
- Ensuring quality packaging to prevent goods from getting damaged in transit.
- Tracking & maintaining inventory levels in the warehouse for required items.
- Efficiently managing the inventory levels , for ensuring ready availability of materials to meet the anticipated demand .
- Recommend the way & means to liquidate the obsolete /non-moving /slow moving materials
- Managing a gamut of activities pertaining to packing, picking, dispatch & auditing .
- Daily indents fulfilling of more than 90 Reliance Fresh Stores.
- Managing (3p) Transport –(Root planning, Costing Etc)
- Coordination with Replenishment Team.
- Coordination with Category dept. to make promotional schemes successful at stores..
- Daily vendor scheduling.
- Creation of ASN / GRN / STN.
- Handling stores complaints & get them resolved on priority.
Education
PGDM - Supply Chain Management
MBU Solan HP
01.2013
BA - undefined
Delhi University
01.2012
Master Diploma - Computer application
Delhi
01.2005
Skills
- Cost analysis and savings
- Operations management
- Performance improvements
- Sales strategies
Accomplishments
- Implementation of Sales & Operation planning – In order to meet Customer demand on time and avoid Business loss
- Logistics Cost Saving - By putting robust process in domestics & Export Market
- Implementation of Order enquiry form, so that we can get the visibility on Carton/ Labels/ Pack size/ bill to ship to / documents requirement for Overseas customer and avoid duplication of work .
Certification
- GSDP (Goods storage & Distribution Practices) With Hindustan Unilever Ltd / Intertek India Pvt Ltd.
- First Aid Training with Crisis Management Pvt.ltd
- Six sigma (Lean workshop) Training with Benchmark Com.
- Safety training (HIRA ) with National Safety council India.
- SCOPE (Serving Customers through Operational & People Excellence) With Kerry Ingredients
- FSSC 22000 V6.0 (Internal Auditor ) from SGS With Kerry Ingredients
Key Employment Highlights
- Currently leading Customer Service function, Managing end to end Export order for international trade and managing logistics for PAN India & Global Customers (Asian & European countries as well middle east like UAE, Saudi Arabia ,Ireland, Malaysia ,Thailand ,Singapore , Srilanka, Australia, Indonesia, Philippines ,Nepal, New Zealand , Vietnam ) and well-known multinational organizations is Maliban , Norfolk Perfetti , Pepsico, Amway, Bonn, Britannia ,Cremica, Devyani, Abott, KFC. Mcd, Vista ,ITC, Mccain ,Dabur Etc , A dual reporting to Supply Chain Manager (Plant) & Customer Service Manager (Corporate office).
- A result-oriented professional with proven abilities in Strategic Planning and Leadership capable of developing high performance culture through extensive leadership skills in Coaching, Mentoring and People management complimented by successful revenue and business development skills and high levels of performance driving customer satisfaction.
- Demonstrated ability to motivate staff to maximum productivity and control costs through most effective use of manpower and available resources. Adept in improving efficiency of operation, team building and high performance service delivery. Skilled in determining effective processes for success of operation. Capable of identifying areas of strength and weakness and implement company policies, Standards, Changes in Operation and systems that optimize productivity and bottom line.
- Over 18 years of strong, measurable track record and leadership experience in all phases of Supply Chain, Customer Service ,Logistics, Warehousing and Distribution Operations with the merit of being associated with well-known multinational organizations of repute like Kerry, Zobele , Newly Weds Foods ,Linfox, Unilever & Reliance Retail.
- Successfully managed 01 large mechanized distribution/fulfillment center approximately measuring 3 Lakh Sq. Ft in size with 15k pallet position distribution Center with the support of a large team of Logistics, Warehousing (Inbound/Outbound) and Transport resources (Secondary) numbering over 300 personnel for FMCG for Hindustan Unilever covering FMCG Products (Food & Beverages, Home Care, Personal Care, Oral Care, Detergents and Water Purifier).
Additional Responsibilities
- Conducting weekly & monthly S&OP process to review sales plans, latest estimates, , promotional plans , inventory status & NPD ,EPD and NMSM liquidation .
- Managing master data management for Customers and vendors.
- Handling NPD/ EPD- Change in formulation / Carton / Labels and Skillets
Timeline
Deputy Manager - Customer Service & Logistics
Kerry Ingredients India Pvt. Ltd.
11.2022 - Current
Manager -Customer Service
Newly Weds Foods India Pvt. Limited
11.2021 - 11.2022
Customer Service Specialist
Zobele India Pvt. Ltd.
05.2015 - 07.2017
Asst. Manager (Modern Trade & CSD)
Linfox Logistics India Pvt. Ltd.
03.2012 - 05.2015
Warehouse Executive
Reliance Retail Ltd.
04.2007 - 09.2010
BA - undefined
Delhi University
Master Diploma - Computer application
Delhi
PGDM - Supply Chain Management
MBU Solan HP