PANKAJ PANDEY
New Delhi
Summary
Tenured administrative IT professional with experience providing support to the Administration head of a multi-million-dollar organization. Analytical. Meticulous leader adept at multi-tasking within a demanding environment. In-depth knowledge of standard office procedures, software, and machines; proficient use of Microsoft Office Suite, scheduling software, the internet, and database software. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
Work History
Deputy Manager Supply Chain Management (Logistics & Inventory)
Innovatiview India Pvt. Ltd.
12.2022 - Current
- Site audits from compliance point of view
- Internal audits
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Managed budgets for various projects, ensuring optimal resource allocation and cost control.
- Fostered a culture of continuous improvement by encouraging employees to share ideas on how to enhance their roles or the overall business operations.
- Locker, building and infrastructure management on need basis as well as general up keeping
- Manage enquiries and complaint related to administrative needs of business operations.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Conducted 2 audits annually to keep store presentable and functional.
Team Lead IT Asset Management and Logistics
American Express
09.2022 - 12.2022
- Raised PR (Purchase Requisition) for Generating Purchase Order of IT Asset/Peripheral (Laptop, Desktop, peripherals)
- Coordinated with vendor until the delivery of asset
- Coordinated with Tax team for invoicing for payment of vendor
- Handled receiving of new consignment of IT asset
- Uploaded new asset in SERVICE NOW IT database
- Assigned asset for incident replacement and new hires
- Managed logistics tasks for asset allocation and movement
- Handled disposal of IT asset.
IT Asset Lead Projects
PepsiCo India holdings Pvt. Ltd
02.2022 - 08.2022
- Provided technical support for hardware and software related issues
- Managed asset inventory and reconciliation
- Tracked daily asset movements and updated inventory
- Coordinated with onsite/on-call engineers for asset allocation, installation, de-allocation, etc
- Ensured asset inventory is updated on each movement
- Verified physical assets
- Maintained complete inventory of infra servers, desktops, network devices
- Prepared and managed IT asset capital and expense budgets.
Personal Loan Executive
Aditya Birla Capital
07.2021 - 02.2022
- Evaluated credit worthiness by processing loan applications and documentation
- Interviewed applicants to determine financial eligibility
- Set up debt payment plans
- Communicated with clients
- Completed loan contracts
- Updated job knowledge on types of loans and financial services
- Maintained and updated account records
- Assessed customer needs and introduced different types of loans
- Developed referral networks and cross-sold products and services.
IT Asset Manager
Teleperformance India
12.2020 - 07.2021
- Designed and executed asset management policies, procedures, and processes
- Coordinated with management in utilizing asset management tools
- Managed asset reconciliation and disposal agreements
- Oversaw recruitment, training, and performance appraisals
- Assisted in inventory management, procurement, and shipment activities
- Monitored software licenses
- Prepared and managed IT asset budgets
- Ensured audit compliance for IT assets.
ADMIN EXECUTIVE (IT-ASSETS) - GROUP ADMIN IT TEAM
Teleperformance India
10.2017 - 03.2020
- Provided admin related services to the local operations team
- Managed IT stores and assets
- Handled repair/maintenance and upgradation of IT assets
- Issued assets to employees/departments and recovered IT assets
- Maintained MIS of all assets
- Participated in the setup of new sites
- Supervised and ensured timely closure of installations
- Managed asset audits and tracked asset movements.
PERSONAL AND PRIVATE SECRETARY
04.2015 - 05.2017
- Prepared correspondence on boss's behalf
- Planned and organized meetings
- Organized travel and prepared travel itineraries
- Prepared papers for meetings
- Maintained office systems and liaised with clients, suppliers, and other staff
- Also worked as a driver, providing transportation services.
Admin Executive
DTDC COURIERS LIMITED
02.2013 - 11.2014
- Booked couriers and ensured delivery
- Tracked and responded to customer queries
- Updated head office on daily operations issues
- Liaised with head office and direct customers for end-to-end package management
- Handled customer complaints or queries related to food delivery
- Managed inventory and analyzed stock
- Provided feedback to manager
- Ensured goods are delivered to customers and clients.
Education
Skills
- Cost analysis and savings
- Operations Management
- Decision-making capabilities
- Performance Improvements
- Task Delegation
- Project management abilities
- Project Management
- Customer Relationship Management (CRM)
- Cost Control
- Contract Management
- Negotiation
Key Areas Of Strength
- Vendor relation
- IT Asset management
- Site audit
- Site Management
- Travel desk
- Record Management
- Asset issuance
- Inventory Management
- Invoicing & Audit
- Facility Management
- Bar Coding
- FAR
Languages
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Deputy Manager Supply Chain Management (Logistics & Inventory)
Innovatiview India Pvt. Ltd.
12.2022 - Current
Team Lead IT Asset Management and Logistics
American Express
09.2022 - 12.2022
IT Asset Lead Projects
PepsiCo India holdings Pvt. Ltd
02.2022 - 08.2022
Personal Loan Executive
Aditya Birla Capital
07.2021 - 02.2022
IT Asset Manager
Teleperformance India
12.2020 - 07.2021
ADMIN EXECUTIVE (IT-ASSETS) - GROUP ADMIN IT TEAM
Teleperformance India
10.2017 - 03.2020
PERSONAL AND PRIVATE SECRETARY
04.2015 - 05.2017
Admin Executive
DTDC COURIERS LIMITED
02.2013 - 11.2014
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