Quality auditor with a strong focus on detail and a fair approach. Conducts thorough audits and routine reviews to reduce errors and enhance conformance. Committed to identifying systematic errors and improving operational consistency.
Overview
10
10
years of professional experience
Work History
Senior Quality Analyst
Ienergizer
Noida
03.2021 - Current
Assisted in conducting internal audits to confirm adherence to quality standards.
Supported monitoring of product performance and pinpointed areas for enhancement.
Helped investigate customer complaints and recommended corrective actions.
Customer Service Representative
Ienergizer
Noida
09.2018 - 03.2021
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Ienergizer
Noida
03.2016 - 08.2018
Utilised product knowledge and communication skills to effectively resolve customer inquiries related to gaming processes.