AKHILESH MISHRA

Experienced HR professional with a proven track record of improving operations and solving problems. Skilled at building strong relationships with key stakeholders, customers, and team members to achieve company goals. Eager to apply extensive training and expertise to tackle new challenges. Detail-oriented and reliable, adept at managing multiple tasks with a positive outlook. Willing to take on additional responsibilities to support team objectives. Seasoned professional with over a decade of experience in customer service across BPOs, infrastructure, logistics, and e-commerce sectors.

• Workforce Management
• Service Level Assurance Management
• Performance Evaluation
• Data Analysis
• VAS Upselling Management
• Customer escalations
• Quality assurance
• Roster Management
• State Head Customer Service & State HR Head, ECom Express Pvt
• Ltd.

A cricket fan by heart because it teaches me to build and lead the team, music adds rhythm to the work & life, movies inspire me to imagine, books make my knowledge rich & travelling gives me a fresh perspective.