Akhilesh Pandey
Area Manager
Bengaluru
Summary
Dynamic professional with over 13 years of experience overseeing multiple business locations, ensuring seamless operations and adherence to high standards. Expertise in strategic planning and resource management drives performance optimization, resulting in significant improvements in team productivity and customer satisfaction. Proven leadership and problem-solving abilities consistently foster a collaborative work environment that motivates teams to excel. Eager to contribute to an organization that values loyalty, passion, integrity, and hard work while advancing career growth.
Overview
14
14
years of professional experience
2
2
Languages
Work History
AREA MANAGER
Instakart Service Private Limited (Flipkart)
06.2022 - Current
- Accountable for hub operations, achieving cost and productivity targets.
- Ensured zero lost shipments and shrinkage, and proper planning for recovery.
- Led and Managed 1200 hubs (40+Partners) across India, driving process improvements and quality standards.
- Ensured customer delight, stock accuracy, and effective employee management.
- Implemented succession planning, reduced error rates, and maintained high safety and hygiene standards.
- Conducted regular review meetings, ensuring compliance with commercial and statutory requirements.
- Trained and developed hub teams, achieving maximum productivity and low attrition rates.
- Conducting the Monthly Review Meeting (MRM) along with the Hub In-charge and Support.
- Developed action plan on RTO and RVP. Innovative delivery model (Kirana, XRM and Dark stores) to boost efficiency
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
OPERATIONS MANAGER
Aalgro Foods Pvt Ltd
10.2021 - 02.2022
- Prepared SOPs for team in terms of material handling, packing, loading
- Process setup and implementation
- Business strategy
- Lead North and East Zone in terms of implementation of SOPs
- Vendor Management
- Cost margin analysis for region
- Hired WMs for deliveries
- Return process
OPERATIONS MANAGER
Pitchfork Foods Private Limited
06.2021 - 09.2021
- Lead and worked on several small project in order to start factory
- Worked on obtaining barcode for each sku
- Interviewed and made few hiring as per company requirements
- Onboarded several third-party vendors based on comparison for last mile deliveries
- Compare and created SKU available in market with company SKU going to launch based on MRP and WEIGHT
- Created laundry list for customer experience
DEPUTY MANAGER
10i Commerce Services Private Limited (ShopX)
10.2015 - 05.2021
- Led day-to-day operations and 3PL partners to improve service levels, efficiency, and costs.
- Managed hyper-local deliveries, hub and line-haul operations, and logistics projects for retail mobile vertical across India.
- Built and led a team of 20 direct and 230 indirect members, achieving cost, service, and quality goals.
- Introduced new transportation modes (FTL, Mini FTL, Express) and services (ShopXpress, COD operations), enhancing operational efficiency.
- Analyzed data, identified bottlenecks, and implemented process improvements, resulting in maximized profits and eliminated functional bottlenecks.
- Projects:
- ICICI card distribution, NOW, Re-marketing
- Introduced FTL, Mini FTL, Express mode of transport etc
- Introduced ShopXpress which delivers orders in 48hrs to end customers
- Span – Domestic Pan India Logistics – With wide travel Experience
ASSISTANT MANAGER
Overnite Express Pvt Ltd
10.2014 - 09.2015
- Sales - Up Sell: Working on increasing business from existing client
- Projects: Independently working on special services PRIORITY & TRUE TO TIME
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
KEY ACCOUNT MANAGER
Safexpress Private Limited
05.2012 - 09.2014
- Built strong customer relationships through timely and accurate communication.
- Implemented efficient procedures, reducing costs and increasing productivity.
- Successfully upsold to existing clients, expanding business and growth opportunities.
Education
MBA - Operations
Asia Pacific Institute Of Management
New Delhi, India03-2012
Electronics and Communications
Skyline Institute of Engg. And Technology
Greater Noida, India 04.2001 -
Skills
Team Management
Interests
Cricket & Football, Binge watching series
Timeline
AREA MANAGER
Instakart Service Private Limited (Flipkart)
06.2022 - Current
OPERATIONS MANAGER
Aalgro Foods Pvt Ltd
10.2021 - 02.2022
OPERATIONS MANAGER
Pitchfork Foods Private Limited
06.2021 - 09.2021
DEPUTY MANAGER
10i Commerce Services Private Limited (ShopX)
10.2015 - 05.2021
ASSISTANT MANAGER
Overnite Express Pvt Ltd
10.2014 - 09.2015
KEY ACCOUNT MANAGER
Safexpress Private Limited
05.2012 - 09.2014
Electronics and Communications
Skyline Institute of Engg. And Technology
04.2001 -
MBA - Operations
Asia Pacific Institute Of Management
AWARDS
Got achievement award & certificate on managing and delivering target metrics for complete area assigned during BBD (Flagship event), handled 35k shipments on daily basis Flipkart.
DECLARATION
DOB: 15/Nov/1986 Nationality: India
INDUSTRY/ SECTOR COVERED
- E-Commence
- Transport and Logistics