Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
AKHILESH PRATAP SINGH

AKHILESH PRATAP SINGH

Lucknow

Summary

Dynamic professional with extensive experience at Genpact India Pvt. Ltd., excelling in policy processing and quality assurance. Proven ability to enhance operational efficiency through effective document management and classification. Eager to tackle challenges while maintaining accuracy and fostering collaboration within teams to achieve outstanding results in insurance operations.

Overview

9
9
years of professional experience

Work History

Senior Process Associate

Genpact India Pvt. Ltd.
Lucknow
01.2025 - Current
  • Project Name:- CRC Group Wholesale & Specialty (Truist Insurance Holding)
  • Insurance Support in P&C
  • Supported team members in daily operational tasks and project coordination.
  • Collaborated with colleagues to ensure timely processing of client requests.
  • Conducted routine quality checks on processed documentation for accuracy.
  • Maintained positive working relationship with fellow staff and management.
  • A task has to be created and a broker, retailer and Carriers request has to be made on it
  • The core function is to handle a high volume of incoming emails, which may include retailer, broker, and carrier inquiries. Policy document and submission from P&C Carriers.
  • Document classification and extraction from these emails and documents to speed up processing.
  • The Policy Lifecycle Support team often handles various stages of the policy lifecycle, such as quotes, new business, and customer support.

Process Associate

Genpact India Pvt. Ltd.
12.2022 - 01.2025
  • Project Name :- John Hancock Life Insurance
  • Reviewing all required forms for issuing new policies.
  • Trained new employees on workflows, tools, and best practices for productivity.
  • Executed daily operational tasks in accordance with established protocols and guidelines.
  • Reviewing contract documents for issuing new policies.
  • Reviewing post-delivery requirements.
  • Reviewing state-wise guidelines for issuing new policies.
  • Reviewing policy benefits and riders.
  • PAC setup in the system for premium collection.
  • Publishing contract documents and post-delivery documents.

Business Associate

Tata Consultancy Services
07.2018 - 12.2022
  • Project Name :- ICICI Bank Ltd
  • Basic data entry
  • Completeness of documents as per policy, KYC norms, and login file.
  • Under the writing of the applied loan based on the credit policy of the bank.
  • Preparing a credit appraisal memo for the credit manager's reference.
  • Checking the completeness of post-sanction documents based on policy.
  • Checking the completeness of the legal agreement and RTO kit, as per government norms.

Business Associate

Future z staffing Pvt. Ltd.
02.2017 - 06.2018
  • Project Name:- ICICI Bank Ltd
  • Basic data entry.
  • Completeness of documents as per policy and KYC norms.
  • Under the writing of the applied loan based on the credit policy of the bank.

Education

Bachelor of Arts - Bachelor of Art

Dr. R.M.L Awadh University
Gonda, UP
06-2015

12th -

U.P Board
Gonda
01.2011

10th -

UP Board
Gonda, UP
01.2009

Skills

  • Eager to learn and take on challenges with accuracy
  • Problem solving
  • Policy processing
  • Quality assurance
  • Document management
  • Document classification
  • Policy lifecycle management
  • Data extraction
  • Insurance operations
  • Adaptability to change
  • Insurance Policy Issuance
  • Policy issuance
  • Insurance policy analysis
  • Contract review

Languages

  • Hindi, C2
  • English, A2

Affiliations

  • I have received the best performer award three times in Genpact India Pvt Ltd.
  • I have received the best performer award two time in TCS

Timeline

Senior Process Associate

Genpact India Pvt. Ltd.
01.2025 - Current

Process Associate

Genpact India Pvt. Ltd.
12.2022 - 01.2025

Business Associate

Tata Consultancy Services
07.2018 - 12.2022

Business Associate

Future z staffing Pvt. Ltd.
02.2017 - 06.2018

Bachelor of Arts - Bachelor of Art

Dr. R.M.L Awadh University

12th -

U.P Board

10th -

UP Board

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AKHILESH PRATAP SINGH