Akhilesh Singh
Assistant Manager – Implementation
Lucknow
Summary
Experienced sales and operations professional with a decade of industry experience across insurance, media, F&B, and tech sectors. Skilled in leading teams, improving processes, and increasing revenue through strategic planning and digital initiatives. Recognized for exceeding targets, including winning a sales award at Policybazaar. Seeking a managerial or implementation role to utilize operational expertise and innovative leadership. Proficient Assistant Manager with a history of advancement, excelling in sales, personnel management, accounting, and inventory control. Committed to product knowledge for superior customer service. Decisive leader and problem-solver dedicated to enhancing efficiency, reducing costs, and driving organizational success through independent decision-making and judgment.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Assistant Manager – Implementation
The Times of India (BCCL)
10.2023 - Current
- Lead end-to-end ad implementation across multiple platforms, ensuring timely, accurate delivery.
- Drive cross-department collaboration with editorial, sales, and ops teams.
- Utilize SAP and PlanPag for edition planning, tracking, and post-campaign analytics.
- Enforce compliance while improving departmental efficiency.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager – Social Media Sales Operations
Boom Bites Pvt. Ltd.
12.2020 - 10.2023
- Built digital sales pipelines through social media campaigns.
- Increased customer satisfaction by implementing responsive service models.
- Managed promotions and team workflows to boost productivity.
- Conducted performance reviews and weekly strategy meetings.
- Developed strong working relationships with staff, fostering a positive work environment.
Senior Sales Associate
Policybazaar.com
11.2017 - 11.2020
- Achieved 91% policy issuance rate and ranked in Top 20 nationally.
- Awarded a Maruti Alto 800 for topping sales in Q1 2020.
- Executed high-volume outbound/inbound/chat sales campaigns.
- Analyzed market trends to adapt strategies and exceed KPIs.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
Sales & Marketing Executive
J V Liquitech
05.2016 - 10.2017
- Managed B2C and B2B sales operations.
- Streamlined documentation and payment tracking systems.
- Maintained inventory oversight and performance reports.
Customer Care Executive
Aegis
03.2015 - 03.2016
- Handled customer queries across online platforms.
- Promoted digital self-help tools and ensured customer satisfaction.
- Monitored agent performance and provided feedback.
Sales Executive – Trainee (B2B)
Shri Maa Computers
05.2012 - 02.2015
- Sold hardware/software solutions to major retail clients (Spencer’s, Big Bazaar).
- Delivered post-sales support and technical guidance.
Education
Bachelor of Science - Computer Science
Dr. A.P.J. Abdul Kalam Technical University
04.2001 - 01.2012
Skills
- Strategic sales implementation
- Team leadership in operations
- Digital marketing campaign management
- Cross-functional Collaboration
- Process Automation & Compliance
- CRM & AdTech Tools (SAP, PlanPag, Salesforce)
- Client Onboarding & Retention
- Team Training & Performance Coaching
Problem-solving
Task delegation
Team motivation
Decision-making
Time management
Customer service
Customer relations
Team building
Websites
Certification
Google Digital Marketing Certificate – SEO, SEM, Analytics, Display Ads
References
References available upon request.
Interests
Virtual Gaming, Cue Sports, Music, Digital Campaign Analysis
Accomplishments
- Top 20 performer nationwide at Policybazaar.com
- Winner of Q1 2020 Sales Contest – received Maruti Alto 800
Timeline
Assistant Manager – Implementation
The Times of India (BCCL)
10.2023 - Current
Assistant Manager – Social Media Sales Operations
Boom Bites Pvt. Ltd.
12.2020 - 10.2023
Senior Sales Associate
Policybazaar.com
11.2017 - 11.2020
Sales & Marketing Executive
J V Liquitech
05.2016 - 10.2017
Customer Care Executive
Aegis
03.2015 - 03.2016
Sales Executive – Trainee (B2B)
Shri Maa Computers
05.2012 - 02.2015
Bachelor of Science - Computer Science
Dr. A.P.J. Abdul Kalam Technical University
04.2001 - 01.2012
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