Akhil Kumar Panda
Bangalore
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
3
3
years of professional experience
Work History
Support Operations Specialists
Amazon
03.2023 - Current
- Worked as a Financial risk investigator and handled financial reimbursement claims
- Handled cases regarding the missing inventory, reimbursement for two market places
- Followed up on exhausted leads, working tirelessly to solve cold cases
- Worked on 3 projects for clearing the back log of the entire site.
- Worked closely with Compliance and seller support team to resolve the issues of the seller
- Achieved service time and quality targets.
- Trained and mentored employees to maximize team performance
- Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests
- Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing)
- Achieving weekly productivity and quality targets.
- Trained employees to maximize team productivity and quality
HR Assistant (Operations)
Amazon
01.2021 - 01.2022
- People Soft - HRMS data management and support HR processes for America's regions
- Providing support for benefits recognition, and performance management for the employees of Amazon
- Maintaining the employee database related to compensation, bonus, and extra benefits that are raised by the HR- Partners from the supported regions
- Responsible for end-to-end completion of Peoplesoft and other required systems Maintaining records and twitching the correspondences as per need
- Respond to document requests including termination agreements, employment verification/visa letters, and reporting requests from HR and Finance
- Maintaining a high degree of confidentiality for all monetary transactions
- Serving as a subject matter expert on HR transactions, processes, and other services to peers and stakeholders
- Responsible for end-to-end completion on PeopleSoft and other required systems
- Personal Information / Legal Name Change
- Peoplesoft bulk Upload (Peoplesoft clean-up - positions, Orgs, etc)
- Accountable for Peoplesoft Data Accuracy
- Responding accurately and timely inquiries regarding policies and programs including benefits, attendance, job transfer, payroll deductions, etc
- Track, measure, and report Service Level Commitment-SLC metrics at different intervals to ascertain the process performance health and identify improvement areas
- Basic knowledge of the Work Day functionalities.
Education
MBA - Marketing
Birla Global University
Bhubaneshwar, Odisha01.2020
Bachelor of Business Administration - undefined
Khallikote University
Berhampur, Odisha01.2018
Skills
- Bulk Upload
- Power BI
- Alteryx
- MS-Office
- Digital Marketing
- Keyword Research
- Time Management
- Graphic Designing
- Social Media Marketing
- Risk Mitigation
- Case Management
- Operational Efficiency
- Cross-Functional Communication
- Business Forecasting
Personal Information
Support Ops Specialist
Languages
English
Hindi
Odia
Telugu
Locations
Bangalore, Karnataka
Hobbies and Interests
- Playing Esports
- Watching Sports such as Formula-1, Cricket, Football
- Reading Books
Accomplishments
- Handled a project which reduced the SLA of the inbounds by 21 days.
- Trained and mentored a batch of 10 new hired employees.
- Currently handling the Quality of the team and subsequent teams.
- Working on a project which in term will save the manual hours given while working on a case.
- Currently collaborating with the quality team to reduce the amount of incorrect audit provided.
Timeline
Support Operations Specialists
Amazon
03.2023 - Current
HR Assistant (Operations)
Amazon
01.2021 - 01.2022
MBA - Marketing
Birla Global University
Bachelor of Business Administration - undefined
Khallikote University
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