AKHIL SOPAN KSHIRSAGAR
DOMBIVLI
Summary
Dynamic professional with extensive experience at Kotak Mahindra Bank, excelling in data analysis and strategic planning. Proven track record in enhancing ATM operational efficiency and resolving complex issues, while fostering strong relationships with vendors and clients. Adept at leading teams to achieve high performance and drive service delivery improvements.
Overview
13
13
years of professional experience
Work History
Deputy Manager
Kotak Mahindra Bank
Mumbai
05.2023 - Current
- Monitored over 1,000 ATMs for cash swaps and operational efficiency.
- Resolved customer queries and escalated complaints to management-level.
- Analyzed ATM uptime and transaction data, adjusting strategies based on trends.
- Coordinated with vendors to ensure seamless ATM operations.
- Troubleshot complex problems using advanced technical skills to implement effective solutions.
- Prepared monthly reports on CRM disputes, automation metrics, and branch performance.
- Forecasted operational results by analyzing performance data for upper management.
- Implemented strategies based on operational analysis to enhance service delivery.
Team Leader
Euronet Services India Pvt Ltd.
Thane
07.2018 - 05.2023
- Oversaw management of over 800 add cash ATMs and over 400 swap cash ATMs.
- Ensured timely dispatch of cash indents and adherence to loading schedules.
- Monitored entire cash management network to prevent loading skips and ensure EOD compliance.
- Coordinated closely with customers to maintain high levels of satisfaction.
Cash Executive
AGS Transact Technologis.Ltd
Navi Mumbai
02.2013 - 06.2018
- Managed over 600 Axis Bank Add Cash ATMs for cash takeovers and monitoring.
- Prepared cash indents based on previous months' dispense patterns.
- Coordinated with bank for timely cash collection and sent notifications one day in advance.
- Communicated with CRA regarding ATM cash loading and resolved any discrepancies.
- Analyzed chronic loading skip cases and implemented corrective measures.
- Compiled cash out reports and submitted them to the bank.
Cash Executive
NCR Corporation India PVT LTD
Mumbai
10.2012 - 02.2013
- Managed HDFC bank machines for effective cash planning and monitoring.
- Handled daily escalations from customers and CIT regarding operations like cash shortages and loading issues.
- Prepared dispense stat report to track operational performance.
Education
Bachelor of Arts - English Language
Yashwantrao Chavan Maharashtra Open University
Mumbai07-2013
Skills
- Data analysis and reporting
- Relationship management
- Team leadership
- Strategic planning
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Deputy Manager
Kotak Mahindra Bank
05.2023 - Current
Team Leader
Euronet Services India Pvt Ltd.
07.2018 - 05.2023
Cash Executive
AGS Transact Technologis.Ltd
02.2013 - 06.2018
Cash Executive
NCR Corporation India PVT LTD
10.2012 - 02.2013
Bachelor of Arts - English Language
Yashwantrao Chavan Maharashtra Open University
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