To serve with growth-oriented organization where ample scope for utilizing my potential exists as well as for my personal esteem and secure a challenging position that will utilize my education, experience, and unique abilities to further my career opportunities
· Won Wells Fargo Champion award in 2021.
· Received stand tall award for meeting quality for entire year in 2023.
· Received spot light award in 2023.
· Selected as full time SME for ADS++ process (New business transition).
· Contributed 1 idea project related to student loan stipulation.
· Provided Floor support to 10 batches (ADS++).
· All 10 batches got certified in their first attempt and Maintained 100% quality in their BAU phase consistently.
· Conducted refresher sessions, teach back session. Error analysis sessions, Brain storming sessions which resulted in an average of 83% improvement in productivity and 98% quality.
· Conducted knowledge tests on weekly basis which resulted in improvement in process knowledge
· Created checklists and training materials to help employee's develop understanding on the process
· Been part of POD transformation and contributed key value added proposals at business level and also proposed to eliminate few non value steps as well
· Provided Floor support virtually and also performed internal audits to US batch