Akil Ragavendra H
Summary
Detail-oriented and communicative customer service associate with a strong passion for writing and storytelling. Experienced in crafting clear, precise messages while supporting diverse customer needs. Eager to transition into a content writing role where communication and creativity with problem solving abilities can be used to deliver impactful content.
Seasoned Customer Associate with four years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
Work History
Customer service associate
Amazon India
02.2022 - 08.2025
- Providing clear and precise response through chat and calls to maximize customer happiness and reduce customer efforts
- Inter-departmental collaboration to escalate issues and implementing the updates regarding process changes.
- Recognized for consistently meeting performance standards and customer satisfaction and quality of work.
- Rewarded for extraordinary quality maintenance and response resolve time during peak sale period.
Education
Bachelor of Engineering - Electronics and Communication
Coimbatore Institute of Engineering And Technology
Skills
- Microsoft tools
- AWS (console)
- CRM expertise
- Effective complaint resolution
- Complaint handling
- Cloud computing with EC2
Timeline
Customer service associate
Amazon India
02.2022 - 08.2025
Bachelor of Engineering - Electronics and Communication
Coimbatore Institute of Engineering And Technology