AKRITI
Bangalore
Summary
Results-driven Business Analyst at Accenture with a strong emphasis on change management and process optimization. I specialize in leveraging tools like Power BI and ServiceNow to translate complex data into actionable insights that drive operational efficiency. Known for managing high-impact changes with precision, I ensure compliance, reduce risk, and foster collaboration across cross-functional teams. My approach combines analytical rigor with clear, strategic communication to align stakeholders and deliver measurable business value.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Analyst (Change Management Focus)
ACCENTURE
08.2023 - Current
- Analyzed and evaluated change requests using ServiceNow, ensuring alignment with ITIL standards and minimizing operational risk through data-driven assessments.
- Facilitated stakeholder engagement by leading Change Advisory Board (CAB) and Technical Advisory Board (TAB) meetings, enabling informed decision-making and cross-functional alignment.
- Created detailed documentation including meeting minutes, action items, and change logs to support transparency and traceability across business units.
- Conducted Post Implementation Reviews (PIRs) to assess the impact of changes, identify root causes of issues, and recommend process improvements.
- Developed and maintained Power BI dashboards and Excel-based reports to monitor key performance indicators (KPIs), service level agreements (SLAs), and change success rates.
- Delivered insights and recommendations to leadership based on trend analysis and historical data, supporting strategic planning and operational efficiency.
- Managed expedited and high-priority change requests, balancing business urgency with compliance and risk mitigation.
- Collaborated with global teams to support Daily Operations Review Meetings (DORMs), contributing to enterprise-wide process optimization initiatives.
- Communicated critical updates and change-related information through structured broadcasts, ensuring stakeholder awareness and readiness.
Education
Bachelor of Commerce, Finance
REVA University
Bangalore07-2023
Skills
- Python
- SQL
- R programming
- Excel
- Power BI
- Logical and analytical skills
- Fast learner
- Team player
- Problem solving
Certification
- Excel
- Power BI
- SQL
- Technical writing
- Corporate communication
- Introduction to critical thinking and logic
- Preparing and delivering presentation
- Self-directed emotional learning for empathy and kindness
Timeline
Business Analyst (Change Management Focus)
ACCENTURE
08.2023 - Current
Bachelor of Commerce, Finance
REVA University
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