Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AKRITI

Bangalore

Summary

Results-driven Business Analyst at Accenture with a strong emphasis on change management and process optimization. I specialize in leveraging tools like Power BI and ServiceNow to translate complex data into actionable insights that drive operational efficiency. Known for managing high-impact changes with precision, I ensure compliance, reduce risk, and foster collaboration across cross-functional teams. My approach combines analytical rigor with clear, strategic communication to align stakeholders and deliver measurable business value.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Business Analyst (Change Management Focus)

ACCENTURE
08.2023 - Current
  • Analyzed and evaluated change requests using ServiceNow, ensuring alignment with ITIL standards and minimizing operational risk through data-driven assessments.
  • Facilitated stakeholder engagement by leading Change Advisory Board (CAB) and Technical Advisory Board (TAB) meetings, enabling informed decision-making and cross-functional alignment.
  • Created detailed documentation including meeting minutes, action items, and change logs to support transparency and traceability across business units.
  • Conducted Post Implementation Reviews (PIRs) to assess the impact of changes, identify root causes of issues, and recommend process improvements.
  • Developed and maintained Power BI dashboards and Excel-based reports to monitor key performance indicators (KPIs), service level agreements (SLAs), and change success rates.
  • Delivered insights and recommendations to leadership based on trend analysis and historical data, supporting strategic planning and operational efficiency.
  • Managed expedited and high-priority change requests, balancing business urgency with compliance and risk mitigation.
  • Collaborated with global teams to support Daily Operations Review Meetings (DORMs), contributing to enterprise-wide process optimization initiatives.
  • Communicated critical updates and change-related information through structured broadcasts, ensuring stakeholder awareness and readiness.

Education

Bachelor of Commerce, Finance

REVA University
Bangalore
07-2023

Skills

  • Python
  • SQL
  • R programming
  • Excel
  • Power BI
  • Logical and analytical skills
  • Fast learner
  • Team player
  • Problem solving

Certification

  • Excel
  • Power BI
  • SQL
  • Technical writing
  • Corporate communication
  • Introduction to critical thinking and logic
  • Preparing and delivering presentation
  • Self-directed emotional learning for empathy and kindness

Timeline

Business Analyst (Change Management Focus)

ACCENTURE
08.2023 - Current

Bachelor of Commerce, Finance

REVA University
AKRITI