Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Akshada Bhingare

Akshada Bhingare

Pune

Summary

Overall 6 years of work Experienced as Technical Support , Analyst and Production Engineer and familiar with user support and root cause analysis. Advanced knowledge of hardware Troubleshoot, Operating system operations and dedication to see issues through to end. Practiced troubleshoot with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting hardware and software issues.

Overview

7
7
years of professional experience

Work History

Senior Technical Specialist

CONCENTRIX TECHNOLOGY
Pune
12.2021 - Current
  • Dell Technology Project
  • Provided technical expertise to troubleshoot and resolve complex system issues.
  • Provided end-user support by addressing requests through phone calls, emails or chat sessions.
  • working in Service Desk/ Tech support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
  • Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite • Advance knowledge of (iOS, Android, Windows) • Intermediate knowledge of Network collaborations & VPN T/S • Intermediate Networking knowledge
  • • Familiarity with RDC (Remote Desktop Connection • Good knowledge of google products and services example –Google Cloud, Chrome, google sheets, google docs, Gmail.
  • Main objective of the role will be to supervise the day-to-day delivery and performance of the team • Experience in managing an IT Service Desk/technical support process
  • Monitored system performance and identified areas for improvement or optimization.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Monitored ticketing system queues for incoming requests from customers.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Diagnosed and resolved complex technical issues to ensure optimal system functionality.
  • Analyzed customer feedback to develop targeted improvements in technical support services.
  • Managed ticketing system to track, prioritize, and resolve customer support requests.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Recommended system enhancements and upgrades to support evolving business needs.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Enhanced system security measures to protect against unauthorized access and data breaches.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.

Senior Officer

WIPRO
Pune
09.2019 - 11.2021
  • Spencer Stuart Project
  • Coordinated with other departments to ensure successful completion of projects.
  • Delegated tasks as needed to ensure successful outcomes.
  • Managed workflow, schedules, quality, and compliance for employees.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Queried databases for information needed for report processing.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.

Production Engineer

AVONTECH PRIVATE LIMITES
Pune
06.2017 - 08.2019
  • Created engineering documentation for manufacturing processes, equipment speci1cations and change notices.
  • Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.
  • Reviewed product designs for manufacturability or completeness.
  • Investigated and proposed corrective actions for quality issues. 
  • Analyzed product and process and provided actionable solutions for changes to processes, products or quality standards. Completed and submitted monthly and yearly reports to support executive decision making Provided technical support to internal departments such as Quality Assurance, Research and Development.
  • Assisted in troubleshooting complex problems associated with the design or function of a product or system.
  • Monitored production operations to ensure compliance with safety regulations and quality standards.
  • Performed root cause analysis on production issues, developed corrective actions, and monitored results.
  • Communicated with engineering personnel to discuss test results and implications.

Education

GED -

CUMMINS COLLEGE OF ENGINEERING
PUNE
06-2017

High School Diploma -

CUSROW WADIA INSTITUTE OF TECHNOLOGY
PUNE
06-2014

Skills

  • Technical Support
  • Debugging skills
  • Desktop support
  • Hardware testing
  • Manual Testing
  • JIRA
  • Agile Scrum methodology
  • Good oral and written communication skills
  • SFDC Tool

Languages

Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Senior Technical Specialist

CONCENTRIX TECHNOLOGY
12.2021 - Current

Senior Officer

WIPRO
09.2019 - 11.2021

Production Engineer

AVONTECH PRIVATE LIMITES
06.2017 - 08.2019

GED -

CUMMINS COLLEGE OF ENGINEERING

High School Diploma -

CUSROW WADIA INSTITUTE OF TECHNOLOGY

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Akshada Bhingare