Akshat Pal
Customer Success Manager
Bengaluru,KA
Summary
Client support executive with over 2 years of successful experience in client handling and on-boarding. Recognized consistently for performance excellence and contributions to success in service based industry. Strengths in communication and issue resolution backed by training in SaaS company.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Sr Client Support Executive
Restolabs
Noida, Uttar pradesh
11.2020 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Delivered and on-boarded clients within specific timeframes.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Assistance Account Coordinator
Uber Eats india
kanpur, Uttar Pradesh
03.2018 - 01.2020
- Handled day-to-day running of business operation, ensuring high levels of productivity and progression.
- Worked with restaurant partners to understand needs and provide excellent service.
- Coordinated with city team and clients for smooth functioning
- Trained and on-boarded clients /managers on company software and made them familiar with it working
- Tackled and resolved client's problems related to payments, orders and menu. And maintained a good relationship with them.
Education
Bachelor of Arts - Business Economics (hons)
DELHI UNIVERSITY (COLLEGE of VOCATIONAL STUDIES)
New Delhi 05.2014 - 06.2017
12Th (Higher Secondary Certificate) - Science Education (Physics, Chemistry, Maths)
Dr. Virendra Swaroop Education Centre (CBSE)
Kanpur 05.2013 - 05.2014
High School Diploma -
Dr. Virendra Swaroop Education Centre (CBSE)
Kanpur 05.2010 - 05.2011
Skills
Executive support
Client service and support
Google Docs
Excel spreadsheets
Written Communication
Interpersonal Communication
Accomplishments
- Leaders for tomorrow - successfully organized and conducted events For one of the leading non-profit organization of india
- Igniting young mindsparticipated in project to spread knowledge and smile to underprivileged children.
Leaders for tomorrow
Actively participated and contributed to issue related to environment and social service. Like cleanness drive, plantation, cloth and blood donations.
Timeline
Sr Client Support Executive
Restolabs
11.2020 - Current
Assistance Account Coordinator
Uber Eats india
03.2018 - 01.2020
Bachelor of Arts - Business Economics (hons)
DELHI UNIVERSITY (COLLEGE of VOCATIONAL STUDIES)
05.2014 - 06.2017
12Th (Higher Secondary Certificate) - Science Education (Physics, Chemistry, Maths)
Dr. Virendra Swaroop Education Centre (CBSE)
05.2013 - 05.2014
High School Diploma -
Dr. Virendra Swaroop Education Centre (CBSE)
05.2010 - 05.2011