Akshat Sharma
Mumbai
Summary
Customer Service Associate with extensive experience at Amazon Development Center, specializing in problem-solving and customer relationship management. Proficient in data analysis and digital marketing; successfully identified customer needs to improve support and satisfaction. Dedicated to utilizing AI tools for effective brand management and achieving measurable results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Digital Marketing Intern
Sapphire media Ltd
Noida
12.2024 - 01.2025
- Conducted research on digital growth strategies to increase visitors and boost revenue for Sapphire Media’s news platforms.
- Proposed hyper-personalized news app featuring mood-based curation, multi-language support, and audio integration.
- Provided insights to optimize website pop-ups for improved email marketing and user retention.
Customer Service Associate
Amazon development center pvt ltd
Remote
08.2022 - 01.2024
- Addressed customer inquiries via phone, email, and chat with efficiency.
- Resolved issues by demonstrating strong problem-solving skills.
- Identified customer needs promptly to enhance support.
- Managed time effectively to complete tasks and meet deadlines.
- Performed additional duties as assigned by the management team..
Education
MBA - Marketing
Universal Ai University
Mumbai05-2025
B.Tech - Electronics And Communications Engineering
JECRC Foundation
Jaipur08-2022
Skills
- Market research
- Digital marketing
- Data analysis
- Data visualization
- Customer relationship management
- Brand management
Certification
- AI tools
- Al for Marketing Strategy and Creativity
- Product design, prototyping, and testing
Affiliations
- Leadership role at a college club – involved in organizing events, managing budgets, and fostering team collaboration
- Volunteer work with Life of Light Trust (LOLT) – contributed to community development projects, focusing on strategic planning and outreach
- Sports team member – participating in basketball, emphasizing teamwork and discipline
Timeline
Digital Marketing Intern
Sapphire media Ltd
12.2024 - 01.2025
Customer Service Associate
Amazon development center pvt ltd
08.2022 - 01.2024
MBA - Marketing
Universal Ai University
B.Tech - Electronics And Communications Engineering
JECRC Foundation
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