Akshat Sinha

Working on a project in the life science, Pharmacovigilance domain in L2 Support / build team as an acting team lead and working on Argus safety application, Oracle apex-based applications, OBIEE, BI Publisher

• Guided team to resolve service user requests within targeted timeframes.
• Educated new resources on the basics and the process and helped out with issue resolution in the initial days
• Led Disaster recovery drills in migrating the Argus safety application from the Primary location to a secondary location
• Contributed to sprint planning, prioritizing backlogs to meet new enhancements/customizations for the supported applications.
• Created automated reports for better monitoring of the current system using PowerShell
• · Designed and perfected data recovery strategies to manage unexpected data loss
• Have done post-refresh activities in argus safety after DB refresh
• took part in MedDRA , WHO dictionary upgrades

• Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
• L2 Argus Run Support Communicated with departments and customers to discuss project development and proposals.
• Gathered and reviewed user feedback to improve the capacity of the software.
• Created technical documentation to track history and use for reference.
• Communicated technical and design requirements to determine performance, reliability, and accessibility.
• Collaborated with departments regarding technical issues, software system design, and maintenance.
• Troubleshoot and debug software to check and rectify discrepancies.
• Strived to meet SLAs and KPIs, working with internal and external support functions in the event of major incidents.
• Maintained existing software systems by identifying and correcting software defects.