Akshata Dhavalikar
Pune
Summary
Motivated and detail-oriented professional with excellent communication and
interpersonal skills, backed by a background in human counselling and psychology. Skilled in assisting individuals, resolving queries, and ensuring a smooth application process. A quick learner with a strong ability to understand customer concerns, provide guidance, and maintain professional standards. Passionate about delivering exceptional service and creating a positive experience for every client.
Overview
3
3
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Citizen Service Executive
TCS Passport Seva Kendra
Pune
03.2025 - 08.2026
- Executed high-accuracy data entry and document verification processes for citizenship and passport applications, ensuring strict compliance with government standards.
- Managed end-to-end applicant processing at the counters, systematically reviewing identification documents and reducing verification errors.
- Maintained high integrity, confidentiality, and operational efficiency while delivering professional customer support to daily visitors.
- Streamlined applicant throughput by handling identity cross-checking, queue guidance, and database updates with diligence and attention to detail.
Administrative Assistant and Customer Support
Magnanimous Entertainment
Pune
09.2021 - 01.2025
- Managed official documentation and maintained accurate records.
- Communicated with customers and provided guidance on procedures.
- Managed customer records and confidential data securely.
- Scheduled appointments and followed up on client requests.
- Provided clients with detailed explanations of policies and service procedures.
- Maintained and updated client records in company databases.
- Ensured high customer satisfaction by delivering prompt and professional database.
- Assisted in preparing official reports and maintaining document archives.
Education
Bachelor of Arts - Psychology
Modern College of Arts And Sciences, Ganeshkhind
Pune 07.2018 - 02.2021
HSC
SNDT University
Pune 08.2016 - 02.2018
NSV School Pune
PuneSkills
- Data verification
- Customer support
- Client communication
- Customer Service & Query Handling
- Strong Communication & Problem-Solving
- Multi-Tasking & Time Management
- Records Management
- MS Office Proficiency
- Team Collaboration
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Citizen Service Executive
TCS Passport Seva Kendra
03.2025 - 08.2026
Administrative Assistant and Customer Support
Magnanimous Entertainment
09.2021 - 01.2025
Bachelor of Arts - Psychology
Modern College of Arts And Sciences, Ganeshkhind
07.2018 - 02.2021
HSC
SNDT University
08.2016 - 02.2018
NSV School Pune