Ashutosh Mishra
Customer Support, Operations And Compliance
Gorakhpur
Summary
Results-driven MBA(Operation Management) professional with 10+ years of experience in service operations, documentation, compliance, and public service delivery. Skilled in process management, document verification, MIS reporting, and customer handling. Seeking a challenging role in operation, administration, or compliance within a corporate organization.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Citizen Service Executive
Passport Seva Kendra
02.2014 - Current
- Process and verify passport applications as per Ministry guidlines.
- Handle high-volume citizen interactions and resolve service queries eddiciently.
- Ensure document validation, compliance, and accuracy standards.
- Maintain Service Level Agreements (SLA) and meet strict processing deadlines.
- Prepare daily MIS reports and operational performance data.
- Managed crowd operations ensuring smooth workflow and service delivery.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
SECC Project
Karvy Data Management System
08.2012 - 11.2013
- Processed and validated large-scale project data.
- Maintained database accuracy and documentation integrity.
- Ensured timely completion of assigned project tasks.
Education
LLB -
Siddharth University Kapilvastu Siddharthnagar
SiddharthnagarMBA - Operation Management
Shobhit University
B.A. -
DDU Gorakhpur University
GorakhpurSkills
Executive support
Workflow planning
Administrative skills
Problem resolution
Operations management
Communication skills
Accomplishments
- Recognized for outstanding performance in passport seva project.
- Maintained high compliance and documentation accuracy standards.
- Actively participated in team initiatives and operational improvements.
Timeline
Citizen Service Executive
Passport Seva Kendra
02.2014 - Current
SECC Project
Karvy Data Management System
08.2012 - 11.2013
LLB -
Siddharth University Kapilvastu Siddharthnagar
MBA - Operation Management
Shobhit University
B.A. -
DDU Gorakhpur University
TECHNICAL SKILL:
- ‘O’ level (Business Professional Programmer) & ‘CCC’ from NIELIT.
- PGDCA from Dr. C.V. Raman university.
- MS Excel, MS word, Powerpoint
- MIS Reporting & Data Analysis
- Documentation & Compliance Management'
- Process cooradination
- Public Interaction & Service Delivery