AKSHAY V

As a Customer Success Director, I hold the responsibility for ensuring customer success through managing service deliveries and fostering robust executive relationships with our largest and most complex strategic customers. My primary focus is to ensure successful adoption and productive use of benefits and services offered by ekincare. I maintain a strong customer-facing presence and leverage a data-driven approach to monitor employee wellness using AI-powered real-time dashboards. This provides health analytics, identifies potential risks, and delivers actionable insights about employees' health to our clients.

• Lead and build a team of Strategic Customer Success Managers responsible for ekincare's largest customers.
• Focus on portfolio growth by improving Monthly Recurring Revenue (MRR), which currently stands at 129% YoY
• Monitor Account Retention and Churn rate, and work to minimize churn by addressing key concerns.
• Drive product adoption across all service lines.
• Analyze Average Revenue per Account (ARPA) to classify high and low revenue products and identify areas for growth
• Facilitate Quarterly Business Reviews (QBRs) to track Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores.
• Partner with C-level leaders to align organizational health outcomes with customer priorities.
• Serve as a liaison for customer feedback requests to internal product, operations, and marketing teams.

I was primarily responsible for creating and implementing scalable programs and processes to drive the success of the virtual and on-ground training verticals at the organization. During my six-year tenure as head of sales and business development, we achieved a top-line growth rate of 77%, and our client base grew by over 100% annually.

• Creating financial models and diagnostic analysis to improve efficiency and revenue.
• Managing and coaching a team of sales and business development.
• Developing business strategies to expand revenue streams and identify new sources of revenue.
• Creating data and analytics dashboards for strategic planning.
  Building and maintaining strategic alliances and partnerships with corporate enterprises.

As an accomplished Data Center Management professional, I bring a wealth of diverse experience in maintaining physical servers and cloud-based servers. My expertise includes a deep understanding of data center infrastructure environment and components, server consolidation, data center standards, and best practices.

As a member of the outsourced team at Accenture, I supported application management for CARILLION, a leading company in the industry. I have a wealth of experience in application installation, maintenance, and troubleshooting on both Windows and Citrix servers.