Summary
Overview
Work History
Education
Skills
Websites
Timeline
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AKSHAY PANDEY

Toronto

Summary

Dynamic Software Engineer with proven expertise at Telus Digital, excelling in Salesforce development and integration. Achieved a 30% reduction in onboarding time by modeling FSC data and significantly enhanced case resolution by 25%. Proficient in Apex and CI/CD pipelines, demonstrating strong problem-solving skills and a commitment to delivering impactful solutions.

Overview

14
14
years of professional experience

Work History

Software Engineer

Telus Digital
Vancouver
12.2022 - Current
  • Developed and Maintained shopping cart using Salesforce Industries-Omniscript.
  • Developed Lightning (Aura/LWC) components and Apex (controllers/triggers) for Sales & Service Cloud UIs.
  • Modeled FSC data (Households, Financial Accounts, etc.) to speed onboarding by 30%.
  • Refactored triggers and Flows for bulk safety, cutting record-lock errors 80%.
  • Integrated Marketing Cloud via MuleSoft for real-time renewal campaigns (+15% lift).
  • Deployed CPQ & Billing to automate quotes/invoices, reducing turnaround to <2 hrs.
  • Built Einstein Analytics dashboards for policy, claims, and adoption insights.
  • Managed CI/CD with Salesforce DX, Git, Jenkins, change sets, and unlocked packages.
  • Enabled Omni-Channel Routing in Service Cloud, lowering case resolution by 25%.
  • Enforced Shield Encryption and FLS for PII compliance under Canadian privacy rules.

Software Developer

Applied Systems
Mississauga
04.2022 - 02.2023
  • Integrated Salesforce with Applied Epic via MuleSoft APIs to sync policy, claims, and billing data in real time.
  • Developed Apex services to transform and map Applied Systems data objects (Policy, Agent, Client) into FSC data model.
  • Built Lightning Web Components for agents to view Applied Epic policy details and endorsements within Salesforce.
  • Automated policy renewal workflows using Flow and triggered updates to Applied Systems through Platform Events.
  • Created custom Apex batch jobs to reconcile daily Applied Systems transactions with Salesforce records, ensuring data integrity.
  • Extended CPQ with Applied Systems rate tables for on-demand quote generation and premium calculations.
  • Implemented secure OAuth 2.0 integration and Named Credentials for seamless, audited connectivity to Applied Systems endpoints.

Full Stack Developer

EnQuanta (Monetiva)
Minneapolis
04.2020 - 03.2022
  • Built an Apex security framework that enforces CRUD/FLS and org-wide sharing rules to prevent unauthorized data access.
  • Hardened org posture via Security Health Check, Content Security Policy, session settings and IP-based access controls.
  • Integrated PMD and Salesforce Security Scanner into the SFDX/Jenkins CI pipeline for automated static code analysis.
  • Configured SAML SSO, OAuth Named Credentials and enforced MFA policies for robust user authentication.
  • Developed Lightning components with secure coding patterns to mitigate XSS, SOQL injection and CSRF risks.
  • Piped Event Monitoring logs into Splunk for SIEM integration and built dashboards to surface security KPIs.

Web Developer

Better Business Bureau
Arlington
06.2019 - 04.2020
  • Customized Sales Cloud and Service Cloud objects, workflows, and validation rules to align BBB’s lead-to-resolution process.
  • Developed Apex triggers and Lightning components to automate accreditation application reviews and member communications.
  • Managed user profiles, roles, permission sets, and Security Health Check to maintain data integrity and compliance.
  • Administered scheduled reports, dashboards, and Einstein Analytics apps to track complaint trends and accreditation KPIs.

Full Stack Engineer

Market America
Greensboro
07.2018 - 05.2019
  • Migrated a legacy ExtJS application to React Native, improving mobile accessibility and performance.
  • Developed and deployed microservices for payment, order, and inventory management using Node.js (Express), enhancing system modularity and scalability.
  • Leveraged AWS for hosting and managing the infrastructure, ensuring 99.99% availability and fault tolerance.
  • Utilized MongoDB for NoSQL data storage and MySQL for relational data, optimizing data access and performance across the stack.

Sr. Software Engineer

Blue Cross Blue Shield
Greensboro
04.2018 - 07.2018
  • Successfully migrated the portal from AngularJS to the latest version of Angular, improving performance and maintainability.
  • Utilized core Angular components such as Components, Services, Directives, Pipes, and Modules for efficient application architecture and functionality.
  • Maintained and optimized the Java backend services written in Spring Boot.
  • Deployed on AWS, ensuring seamless integration and reliable service delivery.

Software Engineer

Vulcan Materials Company
Birmingham
04.2017 - 04.2018
  • Developed GoVulcan, an asset tracking application using Java, Angular, and SQL Server, ensuring efficient asset management.
  • Built React Native mobile apps for truck haulers, enabling real-time tracking and fleet management.
  • Designed and implemented Shield Worker Portal with Angular frontend and Java Spring Boot backend for workforce management.
  • Deployed and managed all applications on AWS, ensuring scalability, security, and high availability.

Application Developer

Lemonaid Healthcare
San Francisco
05.2016 - 04.2017
  • Developed and maintained backend services using Node.js with MongoDB for Lemonaid Healthcare.
  • Built a provider-facing portal and main homepage using Angular, improving accessibility and workflow efficiency.
  • Developed and deployed Ionic-based mobile apps for users on iOS and Android, ensuring seamless cross-platform functionality.
  • Managed AWS deployments for backend services and handled Apple App Store and Google Play Store submissions for mobile applications.

System Development Intern

Illinois Mutual Insurance
Peoria
05.2015 - 08.2015
  • Developed PowerPitch5G and Quote Engine applications using Java, Spring Boot and jQuery for Illinois Mutual.
  • Designed and optimized Oracle PL/SQL queries, stored procedures, and database interactions for high performance.

Java Developer

McKesson
New Delhi
03.2011 - 10.2013
  • Developed and maintained enterprise applications for Paragon Application using Java and Spring Framework.
  • Designed and optimized Oracle PL/SQL queries, stored procedures, and database performance tuning.

Education

Master's degree - Computer Science

Bradley University
Peoria, IL
05.2016

Bachelor of Technology (B.Tech) - Electronics And Communications Engineering

Institute Of Engineering And Technology
Lucknow, India

Skills

  • Salesforce development: Apex, Visualforce, Lightning components, OmniStudio, SOQL
  • Programming languages: Java, JavaScript, TypeScript, Python
  • Databases and scripting: SQL, PL/SQL
  • Solution architecture and automation: Process design, integration patterns, CI/CD pipelines

Timeline

Software Engineer

Telus Digital
12.2022 - Current

Software Developer

Applied Systems
04.2022 - 02.2023

Full Stack Developer

EnQuanta (Monetiva)
04.2020 - 03.2022

Web Developer

Better Business Bureau
06.2019 - 04.2020

Full Stack Engineer

Market America
07.2018 - 05.2019

Sr. Software Engineer

Blue Cross Blue Shield
04.2018 - 07.2018

Software Engineer

Vulcan Materials Company
04.2017 - 04.2018

Application Developer

Lemonaid Healthcare
05.2016 - 04.2017

System Development Intern

Illinois Mutual Insurance
05.2015 - 08.2015

Java Developer

McKesson
03.2011 - 10.2013

Master's degree - Computer Science

Bradley University

Bachelor of Technology (B.Tech) - Electronics And Communications Engineering

Institute Of Engineering And Technology

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