AKSHAY

1. Accounts & Finance (Previous Role):

• Assisted in preparation of financial statements, bills, and expenditure records in compliance with GFR and SAI norms.
• Maintained documentation for audit purposes and helped in reconciliation of accounts.
• Coordinated with vendors and departments to ensure timely processing of payments.
• Supported budget allocation, utilization tracking, and reporting.

2. Procurement Cell (Current Role):

• Supporting tendering and procurement processes in line with GFR 2017, GeM guidelines, and SAI internal procurement procedures.
• Preparation of Tender Documents: NIT, RFP, comparative statements, drafting noting sheets, and assisting in bid evaluations.
• Coordinating with user sections to finalize technical specifications and procurement timelines.
• Learning and implementing procurement practices such as PAC, LPC, forward auction, and direct purchase on GeM.
• Facilitated works related tenders through CPPP Portal.

During the period from September 2018 to March 2023, I worked as a Junior Accountant at Sports Authority of India, NS NIS Patiala, through the following outsourced manpower service agencies. These agencies were officially engaged by SAI for providing accounting and administrative manpower support on a contract basis.

Duration: September 2018 – 31 March 2019
A registered manpower and security services provider supplying accounting and support staff to government institutions.

Duration: 01 April 2019 – 31 July 2020
A government-empanelled agency offering facility management and outsourced workforce services, including accounts personnel.

Duration: 01 August 2020 – 31 July 2021
Engaged in providing trained contractual staff for administrative and clerical roles to public sector clients like SAI.

Duration: 01 August 2021 – 31 July 2022
Manpower outsourcing agency assigned to provide qualified accounting professionals to NS NIS Patiala on contractual terms.

Duration: 01 August 2022 – 06 March 2023
A professional staffing and IT services company supplying clerical and finance staff to government departments.

• Worked in the chat-based billing support process for a reputed international telecom client.
• Handled customer queries related to billing, plans, usage, and adjustments through live chat in a fast-paced BPO environment.
• Maintained high standards of accuracy, professionalism, and turnaround time in query resolution.
• Gained valuable experience in client communication, data handling, CRM tools, and customer service metrics.
• Developed strong skills in multi-tasking, team coordination, and performance under pressure.

• Oversaw day-to-day operations in the SAP-based billing and customer service system.
• Handled data entry, validation, and correction related to electricity billing, meter readings, and customer information in SAP IS-U module.
• Coordinated with field staff and technical teams for issue resolution and workflow updates.
• Generated reports and maintained service records to support departmental audits and compliance.
• Ensured data accuracy, process efficiency, and adherence to PSPCL service standards.