Microsoft Office
ABHISHEK KAUSHIK
Management Consultant
New Delhi,DL
Summary
Looking for a position at this company where I can maximize my skills and abilities in order to obtain high career growth. I would also like to use my skills and innovative nature to help the organization grow, diversify and upgrade the processes as per the latest time requirement. Management professional prepared for consulting roles. Skilled in strategic planning, process optimization, and data analysis. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in client relationship management and project execution.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
Work History
Young Professional
National Book Trust, India
New Delhi , Delhi
05.2024 - Current
- Created an autonomous emailing system using HTML and Google app script to automate the process of sending invitations for the New Delhi World Book Fair 2025.
- Led team for operational implementation of Gomti Book Festival at Lucknow and Ahmedabad Book Festival and Pune Book Festival.Expertise in overseeing HR functions, including recruitment, onboarding, training, and performance evaluations at National Book Trust India.
- Streamlined attendance management system for National Book Trust India and proficient in managing LOA processes, ensuring adherence to company policies and legal requirements, and reducing absentism.
- Responsible for budgeting of projects in the organization, which led to optimization of funds and reduction in miscellaneous expenses by 10%.Led the team to ideate, conceptualize, and implement PAN-India ad campaigns on platforms namely Google and Amazon, which led to an increase in online sales of 20%.
- Led outreach activities in book festivals for projects to improve sales for NBT and outreach for Rashtriya e-Pustakalaya (Ministry of Education Initiative) secretariat through awareness drives and promotional activities.
- Developed a comprehensive sales dashboard and tracking system to effectively manage and analyze online and offline sales performance.
- Analyzed business activities for National Book Trust and implemented DBMS solutions via Google Sheets to make the process more efficient and accurate, which led to a 16% increase in overall sales. Conceptualize International Reading Olympiad for National Book Trust, India Liaised with State Governments and countries, namely Germany Adept at working with diverse teams across various departments located in New Delhi and various locations in India.
- Successfully led a corporate social responsibility (CSR) program sponsored by Maharashtra Natural Gas Limited that distributed 1,00,000 free books titled "My Day in Pune Book Festival” to students across Pune.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Operations Team Manager
Amazon Development Centre Pvt.Ltd.
Hyderabad , Telangana
06.2021 - 12.2022
- Provided comprehensive HR support across 50 US states, leveraging case management tools to reduce issue resolution time by 20%.
- Successfully surpassed key performance targets by 9%, leading to a promotion to Team Manager due to outstanding performance and leadership.
- Trained and onboarded 15 new joiners, resulting in an 18% increase in their productivity within the first 60 days.
- Collaborated with cross-functional teams to enhance operational workflows, ensuring compliance with labor laws and organizational policies.
- Was appointed as the Subject Matter expert for FMLA laws for the US and assisted in chat support to employees, resulting in improving the resolution rate by 12%.
HR Assistant - II
ERC DLS
Hyderabad , Telangana
09.2021 - 06.2022
- Provided comprehensive HR support across 50 US states, leveraging case management tools to reduce issue resolution time by 20%.
- Successfully surpassed key performance targets by 9%, leading to a promotion to Team Manager due to outstanding performance and leadership.
- Trained and onboarded 15 new joiners, resulting in an 18% increase in their productivity within the first 60days.
- Collaborated with cross-functional teams to enhance operational workflows, ensuring compliance with labor laws and organizational policies.
- Was appointed as the Subject Matter expert for FMLA laws for the US and assisted in chat support to employees, resulting in improving the resolution rate by 12%.
Customer Relationship Manager
Mahindra Holidays & Resorts India Limited
Raipur , Chhattisgarh
01.2021 - 06.2021
- Was primary point of contact for Club Mahindra members; addressing inquiries and complaints reduced customer complaints by 7%.
- Was responsible for strong relationships with members to enhance their holiday experiences and achieved sales targets within the first month.
- Improved Net Promoter score by 2% for holiday experience.
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
Program Leader
Net Ambit
Raipur, Chhattisgarh
09.2020 - 12.2020
- Was responsible for recruiting, training, and marketing individuals for Google Pay QR code.
- Led a team of 60 professionals and successfully facilitated the deployment of G-Pay UPI at several shops.
- Improved program efficiency by streamlining processes and implementing best practices.
- Consolidated project reporting mechanisms, enhancing clarity and accessibility of project performance data.
Venue Manager
Weddingz.in
Raipur , Chhattisgarh
12.2019 - 08.2020
- Was responsible for client acquisition and banquet sales across Raipur.
- Successfully achieved sales target and awarded best venue manager award for the month of April 2020.
- Conducted and managed 15 events successfully with an average NPS of 8.5 December.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
Education
MBA - Business Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
06.2020 - 08.2022
BBA - Human Resources Management, And Services, Human Resources And Intellectual Property Rights
Amity University
Raipur 08.2016 - 06.2019
High School Diploma -
Little Flower School ( ICSE )
05.2014 - 05.2016
Skills
Researchundefined
Additional Information
Achievements
- Best Venue Manager Award: Weddingz.in (2020).
- Awarded Golden Tier certification—Amazon in 2021 (To top 10 employees globally).
- Winner of National Olympiad—Silver Zone in General Knowledge.
Certification
Behaviour and Allied Sciences
Software
Power BI
Google Workspace
Salesforce
Amazon Dali
LIBRA
Amazon A to Z
Amazon Chime
VIBE
ASANA
JIRA
QUIP
Linux
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementWork from home optionFlexible work hoursStock Options / Equity / Profit SharingHealthcare benefitsPersonal development programsPaid time offCompany CulturePaid sick leaveTimeline
Young Professional
National Book Trust, India
05.2024 - Current
HR Assistant - II
ERC DLS
09.2021 - 06.2022
Operations Team Manager
Amazon Development Centre Pvt.Ltd.
06.2021 - 12.2022
Customer Relationship Manager
Mahindra Holidays & Resorts India Limited
01.2021 - 06.2021
Program Leader
Net Ambit
09.2020 - 12.2020
MBA - Business Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
06.2020 - 08.2022
Venue Manager
Weddingz.in
12.2019 - 08.2020
Behaviour and Allied Sciences
08-2019
English and Communication Skills
08-2019
BBA - Human Resources Management, And Services, Human Resources And Intellectual Property Rights
Amity University
08.2016 - 06.2019
High School Diploma -
Little Flower School ( ICSE )
05.2014 - 05.2016
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