AKSHAY ARUN SAWANT
Mumbai
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Production Agent
Wipro
Mumbai
05.2024 - 03.2025
- Advised customers on various options available when making changes or cancellations to their itineraries.
- Answered phone calls from customers seeking assistance with ticketing issues or questions.
- Attended training sessions provided by vendors in order to stay informed about new products or services offered by airlines.
- Maintained knowledge of current flight schedules for all airlines served by the company.
Virtual Relationship Manager
HDFC Bank
11.2022 - 10.2023
- Developed therapeutic relationships with clients to promote trust and rapport building.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Developed and executed sales strategies tailored to customer needs, driving revenue growth.
Home and Mortgage Loan Officer
HDFC Sales
10.2021 - 03.2022
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
Sales Executive for Vehicle Finance
Cholamandalam Investment and Finance Company
05.2019 - 07.2020
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Used cold calling and networking to sell products and services.
Customer Care Executive
Indusind Bank
08.2017 - 01.2018
- Responded to customer complaints with professionalism and offered suitable solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took ownership of each call by listening attentively to understand individual needs.
Education
Bachelor of Commerce - Commerce
University of Mumbai
Mumbai 03-2015
Higher Secondary Certificate - Commerce
Mumbai Board
Mumbai 02.2010
Secondary School Certificate -
Mumbai Board
Mumbai 03.2007
Skills
- Good team spirit and urge to learn
- CRM software
- Customer relationship management
- Effective communication
- Attention to detail
- Customer service
Hobbies and Interests
- Listening to podcasts
- Surfing web
- Reading
Disclaimer
I hereby declare that the above-mentioned particulars are true & genuine as per my knowledge and the Certification.
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 04/08/90
- Gender: Male
- Nationality: Indian
- Marital Status: Bachelor
Languages
Marathi
First Language
Hindi
Proficient
C2
English
Advanced
C1
Timeline
Production Agent
Wipro
05.2024 - 03.2025
Virtual Relationship Manager
HDFC Bank
11.2022 - 10.2023
Home and Mortgage Loan Officer
HDFC Sales
10.2021 - 03.2022
Sales Executive for Vehicle Finance
Cholamandalam Investment and Finance Company
05.2019 - 07.2020
Customer Care Executive
Indusind Bank
08.2017 - 01.2018
Bachelor of Commerce - Commerce
University of Mumbai
Higher Secondary Certificate - Commerce
Mumbai Board
Secondary School Certificate -
Mumbai Board