Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Kammari Hema

Hyderabad

Summary

Seeking a position that allows me to apply my strong analytical and problem-solving skills, along with my passion for continuous learning, to make a positive impact and contribute to the overall goals of the organization.

Overview

6
6
years of professional experience

Work History

Production Agent

Wipro Limited
08.2023 - Current
  • Responsible for managing production tasks and ensuring efficient workflow

Senior Associate (Content Moderator)

Wipro Limited
05.2022 - 06.2023
  • Reviewing and analyzing posts violating the policy
  • Escalating violating content to the required team by tagging specific posts

Process Associate

Genpact India Pvt Ltd
03.2021 - 11.2021
  • Handled live chats and emails accurately with the best customer experience
  • Maintained quality parameters to ensure that the customer gets the right information

Customer Relationship Officer

Hinduja Global Solutions/Altruist Technologies
03.2019 - 07.2020
  • Received the best ‘Customer Relationship Officer’ award
  • Consistently exceeded productivity targets through efficient customer service
  • Prioritized and escalated customer feedback and feature requests
  • Maintained advanced product knowledge to ensure accurate customer information
  • Built and maintained excellent relationships with customers, promoting high retention

Customer Care Executive

Karvy DigiKonnect
07.2018 - 03.2019
  • Took ownership of inquiries, effectively handling any customer issues
  • Addressed complex customer complaints transferred by the team, ensuring suitable resolutions

Education

Bachelor of Technology - Mechanical

Vardhaman College of Engineering
01.2017

Board of Intermediate Education - MPC

Sri Chaitanya College
Hyderabad
01.2013

Secondary School of Education -

Sri Krishnaveni Talent School
Zaheerabad
01.2011

Skills

  • Good communication and interaction skills
  • Multitasking
  • Microsoft skills
  • Relationship management
  • Problem-solving
  • Time management

Disclaimer

I hereby declare that all the information given above is true and correct to the best of my knowledge.

Timeline

Production Agent

Wipro Limited
08.2023 - Current

Senior Associate (Content Moderator)

Wipro Limited
05.2022 - 06.2023

Process Associate

Genpact India Pvt Ltd
03.2021 - 11.2021

Customer Relationship Officer

Hinduja Global Solutions/Altruist Technologies
03.2019 - 07.2020

Customer Care Executive

Karvy DigiKonnect
07.2018 - 03.2019

Bachelor of Technology - Mechanical

Vardhaman College of Engineering

Board of Intermediate Education - MPC

Sri Chaitanya College

Secondary School of Education -

Sri Krishnaveni Talent School

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Kammari Hema