Akshay Bhanushali

Five years of experience working as a key member of the Resolution Support team for EasyJet Airline through Teleperformance India, focusing on resolving passengers' flight booking issues. Providing precise help in addressing the client's issues for easyjet.

Key Roles :

• Developed action plans outlining specific tasks needed in order resolve high priority disputes quickly while maintaining excellent customer service levels.
• Monitored progress on active resolution efforts and maintained accurate records of activities performed related to each case.
• Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
• Provided training sessions for new hires on how to effectively resolve customer complaints.
• Ensured compliance with applicable laws and regulations during the resolution process.
• Collaborated closely with cross-functional teams in order to provide comprehensive resolutions for customers.
• Advised senior management on best practices for resolving complex customer service disputes.

• Worked closely with other cooks and kitchen staff during service periods to ensure efficient operations.
• Assisted higher-level chefs in the preparation of more complex dishes.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.