PARVATHY P A
Kottayam
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
2
2
years of professional experience
Work History
Customer Relations Executive
Horizon Motors
Thellakom,Ettumanoor
09.2023 - Current
- Built strong relationships with customers by responding promptly to their inquiries.
- Monitored performance metrics such as response time, resolution rate.
- Maintained accurate records of customer interactions and transactions.
- Created surveys and gathered data from customers regarding product development needs.
- Organised promotional events and activities to enhance the company's public image.
Intern
BIRD AIRPORT SERVICE KONKAN Pvt Ltd
GOA
12.2022 - 03.2023
- Answering questions about flight schedules, prices, and other airline information that helps customers book travel plans
- Processing customer reservations by confirming details with customers via phone or computer
- Maintaining security by following safety procedures, such as frisking passengers and inspecting carry-on bags for weapons
- Processing refunds for delayed or cancelled flights by communicating with travel agencies or airlines to obtain authorization for refunds
- Processing claims for lost or damaged luggage by gathering information about the damage or loss from passengers and submitting claims to insurance companies on behalf of airlines
- Scheduling flight crews by contacting pilots and dispatchers to relay information about flight changes or delays
- Providing information about airport facilities, such as locations of gates, luggage carts, and restrooms
- Acting as an ambassador for the airline by greeting passengers with a smile and offering assistance during their stay at the airport
- Selling tickets at check-in counters or airport kiosks by processing credit card payments or accepting cash payments from customers
Education
Progressive Integrated Diploma - Airport Management
AVION AVIATION ACADEMY
ERANAKULAMBachelor of Arts - Bachelor of Tourism And Travel Management
Sree Narayana Arts And Science College
Kumarakom, Kerala, IndiaPlus Two - Commerce
NSS High School Karapuzha
Kottayam, IndiaSSLC -
NSS High School Karapuzha
Kottayam, IndiaSkills
- Client Retention Strategies
- Strong interpersonal skills
- Complaint Handling
- Customer Satisfaction
Languages
- English
- Malayalam
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Timeline
Customer Relations Executive
Horizon Motors
09.2023 - Current
Intern
BIRD AIRPORT SERVICE KONKAN Pvt Ltd
12.2022 - 03.2023
Progressive Integrated Diploma - Airport Management
AVION AVIATION ACADEMY
Bachelor of Arts - Bachelor of Tourism And Travel Management
Sree Narayana Arts And Science College
Plus Two - Commerce
NSS High School Karapuzha
SSLC -
NSS High School Karapuzha
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