Akshay Bhaskar
Bangalore
Summary
Detail-oriented professional with ~4 years of experience in ServiceNow. An individual with a strong desire to take on new challenges, constantly learn, consistently deliver and succeed in meeting client expectations. Adept at working effectively and mastering new skills quickly with strong work ethics and exceptional research, technical, problem-solving and interpersonal skills.
Overview
4
4
years of professional experience
Work History
ServiceNow Engineer
IG Group
Bangalore
10.2020 - Current
- Manage employee access, roles and permissions, group activations and maintenance as a part of administrator activities.
- Develop and maintain the ServiceNow platform, including customization of forms, workflows, tables, and fields.
- Perform and monitor regular maintenance tasks such as patching, system upgrades and new configurations.
- Develop reports and dashboards for stakeholders using OOTB and Performance Analytics modules.
- Troubleshoot technical, process and production instance issues/ errors reported by process governors/ end-users and constantly maintain a high level of customer satisfaction by resolving issues quickly and efficiently.
- Continuously coordinate with vendors and third-party providers for integration projects involving ServiceNow applications
- Configure and implement new applications in ServiceNow to meet business needs and requirements like Standard Change Implementations, Employee Center Portals, Virtual Agents, Hardware Asset Inventory
- Participate in design discussions with stakeholders and provided recommendations based on industry best practices after assessing the requirement documentations and thorough research.
- Construct the roadmaps and plans to demonstrate the proposed solutions for process improvements and implement the agreed solution.
- Challenge and perform rigorous testing of all new development projects and implementations done by the team.
- Identify potential process improvements and work with stakeholders to improve the process and the instance iteratively.
- Develop and maintain integrations between various applications like PagerDuty, OpsGenie, Workday, JIRA, GitLab, IdentityIQ and other in-house monitoring and dev platforms using OOTB plugins, REST services and inbound email processing's scripts and through ETL methodologies.
Education
Bachelor of Engineering - Information Sciences
Jain University
Bangalore, India06-2020
Skills
- ServiceNow Administration & Development
- ITIL Process Mgmt & Improvements (IPCR)
- ETL Methodologies
- HTML, CSS, JS, GlideScript (SNOW)
- SDLC
LANGUAGES
Kannada
First Language
English
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Telugu
Elementary (A2)
A2
Affiliations
- Yoga Practitioner & Karate Trainer for 5+ years.
- Enthusiastic hiker and keen traveler exploring new lands.
- Student Mentor & Training
- Organizer in company's CSR and ESG activities.
Accomplishments
Regional Spotlight Award - 2022
Continuous mentions in R&Rs - 2022 & 2023
Consistent Outperformer - 2021 - 2024
REFERENCES
References available upon request.
Timeline
ServiceNow Engineer
IG Group
10.2020 - Current
Bachelor of Engineering - Information Sciences
Jain University
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