Akshay Bhatia
Gandhinagar
Summary
Resourceful Mortgage Servicing Specialist known for high productivity and efficient task completion. Possess specialized skills in loan servicing software, compliance regulations, and customer service management using communication, problem-solving, and time management abilities to enhance operational efficiency and client satisfaction. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Team Developer
Bank Of America
Gandhinagar
01.2021 - Current
- Led small team of 15 member indirectly reporting to provide operational support, solving process related query and conducting team huddle for improvement in operational efficiency.
- Handling complex payment processes and ensuring compliance.
- Reporting of issues or concern to Operations Support, Senior Leadership and where appropriate to the client on a timely basis and actively work on solving problems,/issues as applicable.
- Assisted in the implementation of recommended solutions, including process mapping and system integration support.
- Leading LOB calls and taking follow-up of the emails, creating MOM and preparing reports.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Effective Tele-Services PVT. Ltd.
Ahmedabad
05.2020 - 10.2020
- Resolved complaints by actively listening and providing solutions.
- Assisted customers with product information and service options.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
MSc. - International Business
Hult International Business School
Boston, U.S.A 07.2018 - 08.2019
BSc. - International Business
Madonna University
Dubai, U.A.E 06.2013 - 06.2015
Skills
- Operational support
- Payment processing
- Compliance management
- Process mapping
- Team collaboration
- Issue resolution
- Reporting metrics
- Effective communication
- Conflict resolution
- Critical thinking
- Calm under pressure
- Verbal communication
- Flexible and adaptable
- Multitasking Abilities
- Continuous improvement
References
Mandar Kulkarni, Bank of America, Team leader, +919892265223
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
Team Developer
Bank Of America
01.2021 - Current
Customer Service Representative
Effective Tele-Services PVT. Ltd.
05.2020 - 10.2020
MSc. - International Business
Hult International Business School
07.2018 - 08.2019
BSc. - International Business
Madonna University
06.2013 - 06.2015