Akshay Bhosale
System Engineer
Pune,Maharashtra
Summary
Motivated System Engineer seeking a challenging role in a dynamic environment. Highly organized and reliable, with a proven ability to manage multiple priorities effectively while maintaining a positive attitude. Eager to take on additional responsibilities and contribute to team success.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
System Engineer
Communitybrands Software Solution Pvt Ltd.
Pune
02.2021 - Current
- Provide support for O365 Exchange Admin Center and application-based Windows Servers.
- Manage and administer Microsoft Azure cloud environment.
- Manage AWS Instance and address server-related problems.
- Resolve SSL Certificate and IIS-related issues.
- Working on load balancer issues.
- Working and managing Windows servers.
- Actively monitoring servers' health by using Uptime Robot web-based application and perform activity accordingly.
- Handle Active Directory user account issues.
- Completed software updates and assessed security patches for optimized computer use.
- Oversaw development and maintenance of organization computer systems and intranet.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Knowledge of ServiceNow, Salesforce ticketing tools.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
IT Support Analyst
Nuance India Pvt Ltd.
Pune
06.2019 - 02.2021
- Managed Active Directory Management Console.
- Worked on O365 application troubleshooting.
- Experience of handling O365 admin portal and applications.
- Experience of handling O365 Teams Admin portal.
- Handled P1 and P2 issues and collaborated with relevant teams for timely resolutions.
- Conducted troubleshooting for Windows and macOS environments.
- Worked on security compliance task by using Nexpose application.
- Provided L1 support for Oracle and business issues.
- Managed SFT Admin portal and file share access.
- Knowledge of virtual private network troubleshooting and configuration.
- Good understanding of ticketing tools (Footprint, Remedyforce, ServiceNow).
Technical Support Engineer (Contractor)
SWIFT PLM Pvt Ltd
Pune
03.2018 - 06.2019
- Managed Active Directory Management Console.
- Worked on O365 application troubleshooting.
- Experience of handling O365 admin portal and applications.
- Experience of handling O365 Teams Admin portal.
- Handled P1 and P2 issues and collaborated with relevant teams for timely resolutions.
- Conducted troubleshooting for Windows and macOS environments.
- Worked on security compliance task by using Nexpose application.
- Provided L1 support for Oracle and business issues.
- Managed SFT Admin portal and file share access.
- Knowledge of virtual private network troubleshooting and configuration.
- Good understanding of ticketing tools (Footprint, Remedyforce, ServiceNow).
Technical Support Engineer L2
IT Source India Ltd.
Pune
05.2016 - 03.2018
- Managed Active Directory, DNS, and DHCP.
- Managed DMZ server space of shared folders.
- Resolved hardware-related issues through Dell Technical Support.
- Good hands-on experience with configuring laptops and desktops using organization's standard operating system image.
- Managed technical issues remotely using SCCM, Skype, and Remote Desktop Connection.
- Worked on SCCM client issues.
- Managed shared folder access as per user requirement.
- Worked on AirWatch MDM account configuration.
- Good understanding of Incident Management application and BMC Remedy 8.1.
Desktop Support Engineer L1
CMS IT Services Pvt. Ltd.
Pune
12.2014 - 05.2016
- Configured operating systems and software installations for various users. (Windows XP, Windows 7, and Windows 10)
- Provided troubleshooting for hardware and network issues.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Managed applications such as Aspect and X-lite.
- Resolved issue as per ticket raised by user.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
Education
B. A -
Waghire College
Saswad, Pune 06.2011 - 06.2014
H.S.C -
Waghire College
Saswad, Pune 07.2009 - 01.2011
S.S.C -
Vidya Mahamandal Prashala
Kothale 06.2008 - 01.2009
Skills
Microsoft Azure
Accomplishments
· Received performer of the quarter award from director for highest ticket closure of the quarter four.
· Received performance award from company CIO to maintain Customer Satisfaction Score above 95% in the year 2019.
· Converted from contractor employee to full time employee.
· Received individual performer of the month award in March 2020.
Areas of professional strength
- Ability to perform under high pressure and against targets/deadlines.
- A practical and systematic approach with ability to motivate and inspire confidence in team.
- Good analytical and problem solving skills.
- Hardworking and dedicated to the objectives of the company.
Presentexperience
Communitybrands Software Solution Pvt Ltd., 02/26/21, Present, Application Support Engineer, AWS SysOps Administrator Associate Certification (11/2021)
Personal Information
- Date of Birth: 07/06/93
- Nationality: Indian
- Marital Status: Married
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Disclaimer
I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.
Roles And Responsibilities
- Provide support for O365 Exchange Admin Center and application-based Windows Servers.
- Manage and administer the Microsoft Azure cloud environment.
- Manage AWS Instance and address server-related problems.
- Resolve SSL Certificate and IIS-related issues.
- Working on load balancer issues.
- Working and managing Windows servers.
- Actively monitoring servers' health by using Uptime Robot web-based application and performing the activity accordingly.
- Handle Active Directory user account issues.
- Completed software updates and assessed security patches for optimized computer use.
- Oversaw development and maintenance of organization computer systems and intranet.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Knowledge of ServiceNow, Salesforce ticketing tools.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
Certification
Microsoft Certified: AZ-104 Azure Administrator Associate
Timeline
Microsoft Certified: AZ-104 Azure Administrator Associate
12-2023
AWS SysOps Administration
11-2021
System Engineer
Communitybrands Software Solution Pvt Ltd.
02.2021 - Current
Microsoft Certified: AZ-103 Azure Administrator Associate
03-2020
IT Support Analyst
Nuance India Pvt Ltd.
06.2019 - 02.2021
Technical Support Engineer (Contractor)
SWIFT PLM Pvt Ltd
03.2018 - 06.2019
Technical Support Engineer L2
IT Source India Ltd.
05.2016 - 03.2018
Desktop Support Engineer L1
CMS IT Services Pvt. Ltd.
12.2014 - 05.2016
B. A -
Waghire College
06.2011 - 06.2014
H.S.C -
Waghire College
07.2009 - 01.2011
S.S.C -
Vidya Mahamandal Prashala
06.2008 - 01.2009
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