Akshay Bhosale
System Engineer
Pune,Maharashtra
Summary
Motivated System Engineer seeking a challenging role in a dynamic environment. Highly organized and reliable, with a proven ability to manage multiple priorities effectively while maintaining a positive attitude. Eager to take on additional responsibilities and contribute to team success.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
System Engineer
Communitybrands Software Solution Pvt Ltd.
Pune
02.2021 - Current
- Provide support for O365 Exchange Admin Center and application-based Windows Servers.
- Manage and administer Microsoft Azure cloud environment.
- Manage AWS Instance and address server-related problems.
- Resolve SSL Certificate and IIS-related issues.
- Working on load balancer issues.
- Working and managing Windows servers.
- Actively monitoring servers' health by using Uptime Robot web-based application and perform activity accordingly.
- Handle Active Directory user account issues.
- Completed software updates and assessed security patches for optimized computer use.
- Oversaw development and maintenance of organization computer systems and intranet.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Knowledge of ServiceNow, Salesforce ticketing tools.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
IT Support Analyst
Nuance India Pvt Ltd.
Pune
06.2019 - 02.2021
- Managed Active Directory Management Console.
- Worked on O365 application troubleshooting.
- Experience of handling O365 admin portal and applications.
- Experience of handling O365 Teams Admin portal.
- Handled P1 and P2 issues and collaborated with relevant teams for timely resolutions.
- Conducted troubleshooting for Windows and macOS environments.
- Worked on security compliance task by using Nexpose application.
- Provided L1 support for Oracle and business issues.
- Managed SFT Admin portal and file share access.
- Knowledge of virtual private network troubleshooting and configuration.
- Good understanding of ticketing tools (Footprint, Remedyforce, ServiceNow).
Technical Support Engineer (Contractor)
SWIFT PLM Pvt Ltd
Pune
03.2018 - 06.2019
- Managed Active Directory Management Console.
- Worked on O365 application troubleshooting.
- Experience of handling O365 admin portal and applications.
- Experience of handling O365 Teams Admin portal.
- Handled P1 and P2 issues and collaborated with relevant teams for timely resolutions.
- Conducted troubleshooting for Windows and macOS environments.
- Worked on security compliance task by using Nexpose application.
- Provided L1 support for Oracle and business issues.
- Managed SFT Admin portal and file share access.
- Knowledge of virtual private network troubleshooting and configuration.
- Good understanding of ticketing tools (Footprint, Remedyforce, ServiceNow).
Technical Support Engineer L2
IT Source India Ltd.
Pune
05.2016 - 03.2018
- Managed Active Directory, DNS, and DHCP.
- Managed DMZ server space of shared folders.
- Resolved hardware-related issues through Dell Technical Support.
- Good hands-on experience with configuring laptops and desktops using organization's standard operating system image.
- Managed technical issues remotely using SCCM, Skype, and Remote Desktop Connection.
- Worked on SCCM client issues.
- Managed shared folder access as per user requirement.
- Worked on AirWatch MDM account configuration.
- Good understanding of Incident Management application and BMC Remedy 8.1.
Desktop Support Engineer L1
CMS IT Services Pvt. Ltd.
Pune
12.2014 - 05.2016
- Configured operating systems and software installations for various users. (Windows XP, Windows 7, and Windows 10)
- Provided troubleshooting for hardware and network issues.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Managed applications such as Aspect and X-lite.
- Resolved issue as per ticket raised by user.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
Education
B. A -
Waghire College
Saswad, Pune 06.2011 - 06.2014
H.S.C -
Waghire College
Saswad, Pune 07.2009 - 01.2011
S.S.C -
Vidya Mahamandal Prashala
Kothale 06.2008 - 01.2009
Skills
Microsoft Azure
AWS Ec2 Instance
Windows Servers
Microsoft Exchange Server
Azure Active Directory
IIS Administration
VSphare Client
Microsoft Azure Entra
Load Balancing
Group Policy (GPO)
Server Monitoring
Patching and Deployment
Migration
Server Management
Configuration Management
Accomplishments
· Received performer of the quarter award from director for highest ticket closure of the quarter four.
· Received performance award from company CIO to maintain Customer Satisfaction Score above 95% in the year 2019.
· Converted from contractor employee to full time employee.
· Received individual performer of the month award in March 2020.
Areas of professional strength
- Ability to perform under high pressure and against targets/deadlines.
- A practical and systematic approach with ability to motivate and inspire confidence in team.
- Good analytical and problem solving skills.
- Hardworking and dedicated to the objectives of the company.
Presentexperience
Communitybrands Software Solution Pvt Ltd., 02/26/21, Present, Application Support Engineer, AWS SysOps Administrator Associate Certification (11/2021)
Personal Information
- Date of Birth: 07/06/93
- Nationality: Indian
- Marital Status: Married
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Disclaimer
I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.
Roles And Responsibilities
- Provide support for O365 Exchange Admin Center and application-based Windows Servers.
- Manage and administer the Microsoft Azure cloud environment.
- Manage AWS Instance and address server-related problems.
- Resolve SSL Certificate and IIS-related issues.
- Working on load balancer issues.
- Working and managing Windows servers.
- Actively monitoring servers' health by using Uptime Robot web-based application and performing the activity accordingly.
- Handle Active Directory user account issues.
- Completed software updates and assessed security patches for optimized computer use.
- Oversaw development and maintenance of organization computer systems and intranet.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Knowledge of ServiceNow, Salesforce ticketing tools.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
Certification
Microsoft Certified: AZ-104 Azure Administrator Associate
Timeline
Microsoft Certified: AZ-104 Azure Administrator Associate
12-2023
AWS SysOps Administration
11-2021
System Engineer
Communitybrands Software Solution Pvt Ltd.
02.2021 - Current
Microsoft Certified: AZ-103 Azure Administrator Associate
03-2020
IT Support Analyst
Nuance India Pvt Ltd.
06.2019 - 02.2021
Technical Support Engineer (Contractor)
SWIFT PLM Pvt Ltd
03.2018 - 06.2019
Technical Support Engineer L2
IT Source India Ltd.
05.2016 - 03.2018
Desktop Support Engineer L1
CMS IT Services Pvt. Ltd.
12.2014 - 05.2016
B. A -
Waghire College
06.2011 - 06.2014
H.S.C -
Waghire College
07.2009 - 01.2011
S.S.C -
Vidya Mahamandal Prashala
06.2008 - 01.2009