Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Tools worked On
Languages
Timeline
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Akshay Dhargi

Akshay Dhargi

Pune

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Focused on maintaining optimal coverage and service levels. Effective at training new employees on regulations, monitoring patterns and handling schedule requests. Writes reports, updates spreadsheets and excel . Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

5
5
years of professional experience

Work History

WFM RTA Analyst

Goldman Sachs
Bengaluru
07.2022 - Current
  • Worked with management to develop strategic and tactical plans to meet different requirements.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Created training materials for new employees to provide information about attendance guidelines.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
  • Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Supervised staff 15+ RTA personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Developed detailed plans based on broad guidance and direction.

RTA Specialist

Goldman Sachs
Bengaluru
02.2021 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved operations through consistent hard work and dedication.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used Microsoft Word and other software tools to create documents and other communications.

WFM Executive

WNS Global service Pvt Ltd
Pune
09.2018 - 02.2021
  • Developed and rolled out new reports designed to bolster productivity and reduce overall Performance
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Delegated daily tasks to employees, streamlining daily progress and efficiency
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Managed daily operations, organization, orchestrating forward-thinking strategies to accomplish and expansion goals.
  • Managed remote teams with RTA accountability of up to $[Number] in annual revenue

Education

BBA - Management

S.N.B.P College of Management And Engineering
Pune
2018

Skills

  • Planning and Coordination and Decision Making
  • Excellent Communication
  • Organization and Time Management
  • Escalated complex problems to Business Leaders
  • Self-Motivated and Flexible and Adaptable
  • Training and Development
  • Interpersonal Communication
  • MS Office
  • Problem-Solving and Critical Thinking

Team Building and Time Management with Training and mentoring and RTA Fleet Management

  • Performance Management Systems

Accomplishments

  • While working with WNS received an award " Respect" for the task carried by me when ever assigned and within deadline
  • while working with Golman sachs was appreciated by leaders for creating learning SOP which helped the new joiner in the team
  • while working with goldman sachs was also appreciated by the partner Vendor leaders

Tools worked On

worked on several Tools while working as WFM

Agata Skill change tool

CCSP

Avaya

CMS supervisor

Amazon connect

Liver Person

Verint

Retool

Tableau

Excel

Languages

Hindi
Intermediate (B1)
Marathi
Intermediate (B1)
English
Upper intermediate (B2)

Timeline

WFM RTA Analyst

Goldman Sachs
07.2022 - Current

RTA Specialist

Goldman Sachs
02.2021 - Current

WFM Executive

WNS Global service Pvt Ltd
09.2018 - 02.2021

BBA - Management

S.N.B.P College of Management And Engineering

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Akshay Dhargi