Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Neda Mohammed Hussain Fallah

Kondhwa

Overview

8
8
years of professional experience

Work History

Real time Analyst {RTA}

CompuCom Systems Inc.
07.2020 - Current
  • Served as the first point of contact for customers seeking technical assistance over the phone or email
  • Performed remote troubleshooting through diagnostic techniques and pertinent questions
  • Determined the best solution based on the issues and details provided by the customers
  • Directed unresolved issues to the next level of support personnel
  • Provided accurate information on IT products or services
  • Recorded events, problems and their resolution in logs
  • Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team
  • Handled new and pending cases and maintained SLA
  • Managed IT Service within SLA through helpdesk call log systems
  • Managed large amount of inbound and outbound calls in a timely manner
  • Identified customers' needs, clarified information, researched every issue and provided solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet team qualitative and quantitative targets

Senior Customer Service Associate

Ample SofTech
02.2017 - 01.2020

Education

Masters Of commerce -

Osmania University
01.2012

Bachelor of Commerce -

Poona College of Arts, Science and Commerce
01.2009

HSC -

Poona College of Arts, Science and Commerce
01.2006

SSC -

Mount Carmel Convent High School
01.2004

Skills

  • Scheduling management
  • Forecasting techniques
  • Statistical modeling
  • Spreadsheet expertise
  • Teamwork
  • Adaptive planning
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Operational efficiency
  • Organizational management
  • Team building
  • Leadership development
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Client relationship management
  • Analytical thinking
  • Conflict resolution
  • Employee training
  • Professionalism
  • Data collection
  • Interpersonal communication
  • Strategic planning
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Quality assurance
  • Project management
  • Business analysis
  • Crisis management
  • Workflow optimization
  • Risk management
  • Performance improvement
  • Problem-solving aptitude
  • Performance management
  • Process improvement
  • Project coordination
  • Performance metrics
  • Forecasting
  • Analytical skills
  • Study work problems
  • Analyze data
  • Improve procedures
  • Business strategy
  • Business continuity planning

Accomplishments

  • Ample Softech PVT
  • Best Employee of the month
  • Milestone achiever
  • Best Employee of the year
  • CompuCom Systems Inc
  • 5c Culture Ambassador Certificate
  • Sd Action Resolver

Hobbies and Interests

  • Singing and Dancing
  • Listening to Music
  • Reading books
  • Learning new things

Timeline

Real time Analyst {RTA}

CompuCom Systems Inc.
07.2020 - Current

Senior Customer Service Associate

Ample SofTech
02.2017 - 01.2020

Bachelor of Commerce -

Poona College of Arts, Science and Commerce

HSC -

Poona College of Arts, Science and Commerce

SSC -

Mount Carmel Convent High School

Masters Of commerce -

Osmania University

Similar Profiles

CREATE PROFILE
Neda Mohammed Hussain Fallah