Neda Mohammed Hussain Fallah
Kondhwa
Overview
8
8
years of professional experience
Work History
Real time Analyst {RTA}
CompuCom Systems Inc.
07.2020 - Current
- Served as the first point of contact for customers seeking technical assistance over the phone or email
- Performed remote troubleshooting through diagnostic techniques and pertinent questions
- Determined the best solution based on the issues and details provided by the customers
- Directed unresolved issues to the next level of support personnel
- Provided accurate information on IT products or services
- Recorded events, problems and their resolution in logs
- Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team
- Handled new and pending cases and maintained SLA
- Managed IT Service within SLA through helpdesk call log systems
- Managed large amount of inbound and outbound calls in a timely manner
- Identified customers' needs, clarified information, researched every issue and provided solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Frequently attend educational seminars to improve knowledge and performance level
- Meet team qualitative and quantitative targets
Senior Customer Service Associate
Ample SofTech
02.2017 - 01.2020
Education
Masters Of commerce -
Osmania University
01.2012
Bachelor of Commerce -
Poona College of Arts, Science and Commerce
01.2009
HSC -
Poona College of Arts, Science and Commerce
01.2006
SSC -
Mount Carmel Convent High School
01.2004
Skills
- Scheduling management
- Forecasting techniques
- Statistical modeling
- Spreadsheet expertise
- Teamwork
- Adaptive planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Operational efficiency
- Organizational management
- Team building
- Leadership development
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relationship management
- Analytical thinking
- Conflict resolution
- Employee training
- Professionalism
- Data collection
- Interpersonal communication
- Strategic planning
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Quality assurance
- Project management
- Business analysis
- Crisis management
- Workflow optimization
- Risk management
- Performance improvement
- Problem-solving aptitude
- Performance management
- Process improvement
- Project coordination
- Performance metrics
- Forecasting
- Analytical skills
- Study work problems
- Analyze data
- Improve procedures
- Business strategy
- Business continuity planning
Accomplishments
- Ample Softech PVT
- Best Employee of the month
- Milestone achiever
- Best Employee of the year
- CompuCom Systems Inc
- 5c Culture Ambassador Certificate
- Sd Action Resolver
Hobbies and Interests
- Singing and Dancing
- Listening to Music
- Reading books
- Learning new things
Timeline
Real time Analyst {RTA}
CompuCom Systems Inc.
07.2020 - Current
Senior Customer Service Associate
Ample SofTech
02.2017 - 01.2020
Bachelor of Commerce -
Poona College of Arts, Science and Commerce
HSC -
Poona College of Arts, Science and Commerce
SSC -
Mount Carmel Convent High School
Masters Of commerce -
Osmania University