FAISAL KHAN
Hyderabad
Summary
Dynamic Real-Time Analyst with a proven track record at Accenture, specializing in data analysis and quality auditing. Expert in M.S. Excel and task allocation, I successfully enhanced team efficiency and client communication. Recognized for training and supporting team members, ensuring compliance with policies while driving continuous improvement.
Overview
2
2
years of professional experience
Work History
Real-Time Analyst (RTA) and Quality Audit Analyst
Accenture
11.2022 - Current
- Company Overview: Client: Google India
- Generate daily reports on pending/completed SLAs using: Buganizer Tool (internal tool), Google Sheets and Excel, Other internal client tools and scripts
- Collaboration with the internal team to resolve issues
- Assign tasks to team members based on current workload and allocate pending tasks to ensure they are completed within the given SLA
- Collaborate and discuss with the Philippines team to clarify work status and resolve any language-related gaps
- Track team attendance and work shifts on a daily basis, providing updates to the manager
- Prepare reports for Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR) and discuss current/pending issues with the client
- Serve as an SME (Subject Matter Expert), providing training and support to team members on subject-related queries and processes
- Check backend data for any policy violations, and if found, escalate the matter to the internal legal team and inform the client accordingly
- Client: Google India
Education
B.COM - Computer
Presidency Degree College
Hyderabad, IndiaIntermediate -
Presidency Junior College
Hyderabad, IndiaS.S.C. -
Good Faith High School
Hyderabad, IndiaSkills
- MS Excel
- Task allocation
- Data analysis
- Training and support
- MS Power point
- Client communication
- Quality auditing
Disclaimer
I hereby declare that the above information and particulars are true and correct to the best of my personal knowledge and belief.
Languages
- English
- Hindi
- Telugu
Personal Information
- Father's Name: ABDUL MAJEED KHAN
- Date of Birth: 06/19/02
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Real-Time Analyst (RTA) and Quality Audit Analyst
Accenture
11.2022 - Current
B.COM - Computer
Presidency Degree College
Intermediate -
Presidency Junior College
S.S.C. -
Good Faith High School
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