Akshay Dhaytadak
Hyderabad
Summary
Dynamic Support Engineer with Amazon, skilled in remote troubleshooting and network configuration. Proven track record in managing Sev2 tickets and enhancing device performance through log analysis. Adept at firmware upgrades and technical documentation, I excel in problem-solving and vendor engagement, ensuring seamless tech support and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Engineer
Amazon
Hyderabad
05.2022 - Current
- Monitors the stores and devices remotely, and provides all the remote tech support, troubleshooting, and resolution of the issues.
- Managed 15-20 Sev2 tickets during on-call support.
- Guiding technicians in resolving device issues remotely.
- Collaborated with development teams to minimize recurring issues.
- Perform firmware upgrades, device configuration, and device provisioning.
- Evaluated updates conducted by development team in Beta, Gamma, and Prod environments.
- Investigated device performance through log and graph analysis.
- Working as a device SME, I actively oversee the incoming ECA, ensuring a streamlined process from initiation to resolution. My role involves meticulously updating the ECA SOPs.
IT Support Associate III
Amazon
Mumbai
09.2020 - 05.2022
- Provided technical support to employees through Walk-in support and chat support
- Provided virtual support for new hires on their first day.
- Worked on vNHO and exit clearance.
- Participated in game days, power shutdown activities.
- Worked with the ISP for network failure, WAN outages. Internet and LAN configuration, troubleshooting.
- Local and network printer configuration, troubleshooting.
- Executed MCMs for firmware upgradation of networking devices.
- Handled AV/VC configuration and troubleshooting.
IT Support Executive
Directi
Mumbai
04.2018 - 05.2020
- Hands-on experience with antivirus and Active Directory servers
- Experienced in executing seamless domain migrations, ensuring minimal downtime, and smooth transitions.
- Skilled in performing backup and restoration tasks for G Suite (Google Workspace) accounts and data.
- technical onboarding support for new employees, and managing exit formalities, including system access and data retrieval.
- VeraCrypt and FileVault encryption.
- Hands-on experience in configuring and troubleshooting Lifesize audio-video systems for seamless communication and collaboration.
- Skilled in the installation, configuration, and troubleshooting of Office 365, Adobe products, and Bing Ads Editor, to ensure smooth functionality and user experience.
- Expertise in configuring network and local printers, as well as diagnosing and resolving printer-related issues.
- VPN configuration and troubleshooting
IT Support Technician
Amazon (3rd Party)
Mumbai
12.2016 - 04.2018
- Mail Clients Configuration, Backup, & Troubleshooting:
- Experienced in implementing and managing data backup, and performing local and network printer configuration and troubleshooting.
- Expertise in configuring and troubleshooting Internet connectivity and local area networks (LAN) for seamless communication and efficient workflow.
- Software Troubleshooting, Update, and Patch Installation: Capable of diagnosing and resolving software issues while ensuring timely updates and patch installations for system security.
- Offer remote troubleshooting and assistance through chat, providing real-time solutions for users.
Education
Bachelor of Science - Information Technology
Dr. BabaSaheb Ambedkar College of Arts And Commer
Mumbai04-2017
Commerce - Junior High Education
Bhavans College
Mumbai03-2014
Skills
- Remote troubleshooting
- Vendor and ISP engagement
- Problem solving
- Network configuration
- Firmware upgrades
- Device provisioning
- Log analysis
- Technical documentation
Certification
- Completed CCNA Certification
Timeline
Support Engineer
Amazon
05.2022 - Current
IT Support Associate III
Amazon
09.2020 - 05.2022
IT Support Executive
Directi
04.2018 - 05.2020
IT Support Technician
Amazon (3rd Party)
12.2016 - 04.2018
Bachelor of Science - Information Technology
Dr. BabaSaheb Ambedkar College of Arts And Commer
Commerce - Junior High Education
Bhavans College
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