Khader Valli
Mangalore,KA
Summary
Results-driven Technical Support Engineer at Dell Technologies with expertise in Cisco UCS management and root cause analysis. Proven ability to enhance customer satisfaction through effective communication and remote troubleshooting. Recognized for resolving complex technical issues and collaborating with developers to implement optimal solutions, ensuring seamless operations and data recovery. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Dell Technologies
Bangalore
05.2022 - Current
- Managing Cisco UCS: Diagnosing and troubleshooting in Cisco UCSM, fabric interconnects, and I/O modules.
Working on the DU/DL situation to recover data and resume business.
Systematically gathers relevant information and analyzes various factors while determining a resolution.
Interact directly with customers through Zoom for a direct resolution to be provided.
Generate and analyze logs, identify hardware issues, and replace faulted parts by coordinating with the support team.
Performing root cause analysis, advising, and recommending optimal solutions to eradicate the reoccurrence of issues.
Perform complete health checks on Cisco UCS.
Validate technical information, and conduct knowledge-sharing sessions. - Collaborated with developers to resolve recurrent faults.
- Assisted users with password resets and account lockout resolutions.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Coordinated with vendors and external support teams to resolve third-party software issues.
- Assisted customers with troubleshooting software and hardware issues.
- Resolved complex technical problems through root cause analysis techniques.
- Provided remote assistance to end-users when needed.
Associate
IJM
Bangalore
02.2018 - 04.2022
- As someone who can identify the need of customers for effective solutions, I'm committed to high-quality service that ensures a positive experience
Education
Bachelor of Science -
BT College
01.2015
MBA - Jan 2024
JaincUniversity
Skills
- Cisco UCS management
- Root cause analysis
- Remote troubleshooting
- Hardware diagnostics
- Operating system installation
- Customer service
- Data recovery
- Technical support
- Problem solving
- Team collaboration
- Communication skills
- Knowledge sharing
- Software troubleshooting
- Log analysis
- Troubleshooting hardware
- Remote assistance
- Health checks
- Collaboration with developers
- Effective communication
Personal Information
- Date of Birth: 12/04/94
- Gender: Male
- Nationality: English Kannada Tamil Hindi Telugu
- Marital Status: Married
Technical Experience
- PowerFlex
- Red Hat Linux
- Cisco UCS
- Fabric Interconnect
- IO Modules
Basic Information - Objective
To be an integral part of a team of professionals of a well-diversified organization as ensuring compliance of predefined level of customer Services.
Accomplishments
- Received happy customers communicating superb support
- Received CSAT Champions award and Customer delight award
Certification
- Data Center Virtualization 2024 certificate
- Dell GenAI Foundations Certificate
- Dell GenAI Foundations Achievement 2025
- Certificate of Completion - Implementing and Administering Cisco Solutions.
- Redhat Linux
Languages
English
First Language
Hindi
Beginner
A1
Telugu
Beginner
A1
Tamil
Beginner
A1
kannada
Beginner
A1
Education
true,other
Timeline
Technical Support Engineer
Dell Technologies
05.2022 - Current
Associate
IJM
02.2018 - 04.2022
Bachelor of Science -
BT College
MBA - Jan 2024
JaincUniversity
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