Summary
Accomplishments
Certification
Work History
Technical Experience
Overview
Skills
Education
Languages
Personal Information
Timeline
Generic

Khader Valli

Bengaluru,KA

Summary

Highly motivated, and results-oriented problem solver who rejoices in solving customer problems to their satisfaction. I am recognized for solving complex problems through critical thinking and collaborating with the team through effective communication.

Accomplishments

  • Received happy customers communicating superb support
  • Received CSAT Champions award and Customer delight award

Certification

  • Data Center Virtualization 2024 certificate
  • Dell GenAI Foundations Certificate
  • Dell GenAI Foundations Achievement 2025
  • Certificate of Completion - Implementing and Administering Cisco Solutions.
  • Redhat Linux

Work History

Technical Support Engineer

Dell Technologies
Bangalore
05.2022 - Current
  • Diagnosed and troubleshot Cisco UCSM, fabric interconnects, I/O, PowerFlex HCI, vCenter, and VMware modules to ensure seamless operations.
  • Coordinated with support teams to replace faulty hardware components, enhancing system reliability.
  • Conducted root cause analysis, advised on solutions to prevent issue recurrence, and worked on the DU/DL situation to recover data and resume business.
  • Led knowledge-sharing sessions to improve team efficiency and customer satisfaction.
  • Assisted customers with complex software and hardware troubleshooting during remote sessions.

Associate

IJM
Bangalore
02.2018 - 04.2022
  • As someone who can identify the need of customers for effective solutions, I'm committed to high-quality service that ensures a positive experience

Technical Experience

  • PowerFlex
  • Cisco UCS
  • Fabric Interconnect
  • IO Modules
  • Vmware
  • Red Hat Linux

Overview

7
7
years of professional experience
1
1
Certification
5
5
years of post-secondary education

Skills

- Cisco UCS management

- PowerFlex HCI and VMware vCenter

- Root cause analysis

- Remote troubleshooting

- Customer service

- Team collaboration

Education

Bachelor of Science -

BT College
Madanapalli
06.2011 - 01.2015

MBA - Information Technology

Jain University
Bangalore
01.2024 - Current

Languages

Telugu
Native language
English
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Kanada
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Personal Information

  • Date of Birth: 12/04/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

MBA - Information Technology

Jain University
01.2024 - Current

Technical Support Engineer

Dell Technologies
05.2022 - Current

Associate

IJM
02.2018 - 04.2022

Bachelor of Science -

BT College
06.2011 - 01.2015

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Khader Valli