Summary
Work History
Education
Skills
Work Availability
Certification
Timeline
SeniorSoftwareEngineer
Sujoy Sinha

Sujoy Sinha

Staff Technical Support Engineer - vSphere | VMware Cloud Foundation | VMware SDDC | VMware SRM | vSphere Replication | Disaster Recovery
Bengaluru,Karnataka

Summary

IT expert with over 16 years of experience, specializing in VMware technologies, including VMware SDDC installation, configuration, and troubleshooting. Knowledgeable about ITIL procedures, vSphere technologies, and disaster recovery planning using vSphere Replication and Site Recovery Manager. An excellent communicator, adept at solving problems, and a valuable asset for leading VMware projects in challenging IT environments

Work History

Technical Support Engineer 4

Broadcom
Bengaluru, Karnataka
12.2023 - Current
  • Subject Matter Expert / Escalation Engineer for VMware Cloud Foundation and SDDC Manager Break/Fix Issues.
  • Collaborating with engineering, field teams, and technical specialists to adeptly manage and resolve customer escalations.
  • Enhancing the overall customer experience through the simplification and optimization of our technological solutions, making them more user-friendly and efficient.
  • Facilitate technical onboarding support and training for new engineers, ensuring a smooth and comprehensive integration into the team.
  • Provide technical direction for VCF updates in client environments by working together with the VMware SRE team.
  • Review unresolved cases for Support Engineers and provide support in navigating technical obstacles

Staff Technical Support Engineer

VMware Software India Pvt Ltd
Bangalore, Karnataka
08.2018 - 12.2023
  • Proficient in the field and adept at managing escalations for VCF break/fix issues.
  • Collaborated closely with the Dell VxRail Technical team to develop comprehensive technical documentation and streamlined workflows. This initiative resulted in empowering the VMware SRE team to execute VCF on VxRail upgrades independently, minimizing reliance on external assistance.
  • Specialized in Site Recovery Manager administration and implementation, delivering highly effective disaster recovery solutions to clients worldwide.
  • Demonstrated competence in administering and proficiently querying vPostgres and SQL databases for optimization and troubleshooting purposes.
  • Possesses extensive experience in vCenter management, demonstrating the ability to effortlessly address a diverse range of related issues.
  • Expertly designed, deployed, adjusted, and debugged ESX/ESXi servers across all versions.
  • Collaborated seamlessly with technical specialists, field teams, and engineers to manage and efficiently resolve customer escalations.
  • Contributed significantly to improving the overall client experience by simplifying and optimizing our technological utilization.

Consultant Cloud Systems

Orange Business Services
Gurgaon
07.2015 - 08.2018
  • Proficient in the administration of VMware vSphere & ESXi, Windows Server, and Cisco UCS, as well as Dell & HP Server Hardware.
  • Skilled in configuring HP C7000 chassis with Flex10/10D switches and Virtual Connect Manager for optimal performance.
  • Successfully upgraded infrastructure to ESXi 5.5, ESXi 6.0, and ESXi 6.5 to enhance system efficiency and reliability.
  • Led the technical aspects of a Storage Consolidation project within the OBS vSphere environment

Server Hardware & Virtualization Admin

AON Hewitt
Gurgaon
05.2012 - 07.2015
  • Served as a key member of the Server Hardware & Virtualization Team, overseeing hosting services for over 4000 servers.
  • Proficient in installing and maintaining HP and Cisco UCS hardware, along with managing VMware infrastructure within data centers.
  • Experienced in building and upgrading ESX, deploying virtual machines, and conducting ESX patching using VMware Update Manager.
  • Proven ability in troubleshooting issues related to HA, DRS, Virtual Machines, ESX/ESXi hosts, and Virtual Center Servers.
  • Conducted P2V and V2V migrations using tools such as VMware Converter and Double-take

Data Center Administrator

Accenture Services Pvt. Ltd
Bangalore
06.2008 - 05.2012
  • Employed as a Data Center Hosting Administrator in a Tier 3 Data Center situated in Bangalore, responsible for delivering hosting services to over 1000 Physical & Virtual servers.
  • Proficient in configuring and troubleshooting hardware issues for Dell and HP Servers.
  • Conducted system backup and restore operations using the Networker tool.
  • Played a key role in installing and maintaining VMware infrastructure within the Data Center, including building and upgrading ESX and deploying VMware Virtual Machines

Service Desk Analyst

Perot Systems
Noida
08.2006 - 06.2007

Technical Support Officer

HCL Technologies BPO Services Ltd
Noida
04.2006 - 08.2006

Education

Electronics And Telecommunication Engineering

Silchar Polytechnic
Assam, India
04.2001 - 01.2007

Skills

VMware vCenter

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Work Availability

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Certification

VMware Certified Professional - Data Center Virtualization 2024 (VCP-DCV 2024)

Timeline

VMware Certified Professional - Data Center Virtualization 2024 (VCP-DCV 2024)

01-2024

Technical Support Engineer 4

Broadcom
12.2023 - Current

VMware Certified Advanced Professional - Data Center Virtualization Design 2020 (VCAP-DCV Design 2020) ✳

01-2020

Staff Technical Support Engineer

VMware Software India Pvt Ltd
08.2018 - 12.2023

VMware Certified Professional - Data Center Virtualization 2021 (VCP-DCV 2021)

04-2018

VMware Certified Professional - Data Center Virtualization 2019 (VCP-DCV 2019)

04-2018

VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)

12-2016

Consultant Cloud Systems

Orange Business Services
07.2015 - 08.2018

Server Hardware & Virtualization Admin

AON Hewitt
05.2012 - 07.2015

Data Center Administrator

Accenture Services Pvt. Ltd
06.2008 - 05.2012

Service Desk Analyst

Perot Systems
08.2006 - 06.2007

Technical Support Officer

HCL Technologies BPO Services Ltd
04.2006 - 08.2006

Electronics And Telecommunication Engineering

Silchar Polytechnic
04.2001 - 01.2007

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Sujoy SinhaStaff Technical Support Engineer - vSphere | VMware Cloud Foundation | VMware SDDC | VMware SRM | vSphere Replication | Disaster Recovery