Hasif Latheef
Summary
IT Engineer with 2 years of experience as an IT support engineer, responsible for technical support for the organization. And monitor the network, troubleshoot the issues, and resolve them. Help the users with their issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
P Square Toll Solutions India Pvt LTD
01.2023 - Current
- Day-to-day monitoring of the infrastructure using tools like Nagios, Uptime Robot for application performance monitoring
- Responsible for monitoring the performance of devices, troubleshooting problems, and responding to operational issues, including networking, system configuration, patching, and system backup
- Generate reports and logs from the server using an SQL Oracle database
- Manage application/platform and security incidents, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA
- Manage day-to-day operational activities in the data center to ensure optimum system performance and work out a database strategy for continuous improvement
- Set up, install, configure and deploy new servers, and perform hardening based on established guidelines and best practices
- Daily server health checks and storage maintenance.
Network Support Engineer
Nigus Systems Pvt LTD
06.2022 - 09.2022
- Monitoring and maintaining company systems, servers, software updates, and hardware upgrades
- Handling technical support for 3CX customers remotely
- Responsible for disaster recovery, system backup, and restore
- Monitoring and Configuring IP-Phones, Softphones, and CCTV.
Network Engineer
Soften Technologies
02.2021 - 02.2022
- Maintain Communication networks, monitored network performance and resolved any technical issues
- Installed and configured network devices, including routers, switches, wireless devices and WLAN controllers
- Performed backups of all servers and provide support and assistance to users
- Completed troubleshooting, tested performed other duties as required
- Provide software support for users and students.
Education
DevOps Beginners To Advanced With Projects -
Udemy Online
Master Program in Cloud Architect -
Simplilearn Bengaluru
07.2024
B. TECH in Computer Science & Engineering -
PRIST UNIVERSITY Tamil Nadu
09.2021
Microsoft Certified Azure -
Soften Technologies Kochi
01.2021
Microsoft Certified Solution Expert -
Soften Technologies Kochi
11.2020
Cisco Certified Network Associate -
Soften Technologies Kochi
06.2020
Skills
- MS Office 365
- VMware vCenter
- Azure
- Networking Routing Protocols - DHCP, DNS, TCP/IP
- Nagios Core
- AWS - Amazon Web Services
- HTML
- Python
- C Programming
- SQL
- MySQL
- Operating Systems - MS Windows, Linux
- Kubernetes
- Docker
- Ansible
- Hardware & Software installation
- Project Coordination
- Jenkins
- Operating Systems Expertise
- Critical Thinking
- Technical Troubleshooting
- Application support
- Incident Management
- Remote Support
- Ticket Queue Software
- JIRA Systems
- VoIP Installation
- Remote Diagnostics
Certification
- Microsoft Certified: Azure Administrator Associate, 08/01/21
- Cisco Certified Network Associate, 03/01/21
Languages
Malayalam
English
Tamil
Arabic
Timeline
Technical Support Engineer
P Square Toll Solutions India Pvt LTD
01.2023 - Current
Network Support Engineer
Nigus Systems Pvt LTD
06.2022 - 09.2022
Network Engineer
Soften Technologies
02.2021 - 02.2022
DevOps Beginners To Advanced With Projects -
Udemy Online
Master Program in Cloud Architect -
Simplilearn Bengaluru
B. TECH in Computer Science & Engineering -
PRIST UNIVERSITY Tamil Nadu
Microsoft Certified Azure -
Soften Technologies Kochi
Microsoft Certified Solution Expert -
Soften Technologies Kochi
Cisco Certified Network Associate -
Soften Technologies Kochi