Akshay Dhingra
Senior Analyst
Summary
Dedicated to growing requirements of the businesses through the application of right skills. I have continuously developed skills to find new and creative ways to increase customer satisfaction and enhance the customer experience. I look forward to help companies achieve success with data backed approach.
Overview
3
3
years of professional experience
Work History
Senior Analyst
American Express
11.2023 - Current
- Working with BTA client services to fulfill the requirements of the client and ensure no client impact is there
- Reconciliation of their accounts.
- Maintenance of the BTA and liaising them with Travel management company (TMC) for their accurate statements to be generated and the client is paying on time
- Ensuring that no outstanding balance is there on the account by proactively reaching out to client to make the payment.
- Correct allocation of payments on their accounts and assisting the client with any support if required.
- Raising disputes of transactions and investigating further about the dispute and taking corrective action.
Customer Service Analyst
American Express
10.2022 - 11.2023
- Working with the commercial maintenance team to screen cards and evaluate their credit balance on the card and then issue refunds to their source bank details
- Issuing refund to the client proactively and triggering communications about the same to the client as a conformation
- Authorizing and investigating all transactions to our KPI's
- Understanding the client and customer based organizational culture of Apex and credit industry
- Supported my team to meet SLAs on time and increasing productivity over the time
- Learned new tools to ensure there's no impact on customers and coping up with the dynamic process on regular basis
- Awarded with the title of rising star and with playground award in the townhall.
Operations Analyst
Royal Bank of Scotland
07.2021 - 10.2022
- Working within the Loan and mortgage team to determine borrower's creditworthiness by evaluating property value based on appraised market price and interest rates
- Authorizing and investigating all transactions to our KPIs
- Understanding the risk based organizational culture of NatWest and Banking
- Worked on Equifax to incorporate rigorous and comprehensive security practice to protect bank's data and customer's PII
- Supporting my organization to meet SLAs on time with stringent deadlines, achieving targets on daily basis
- Performing non-core activities related to mail box handling, LMS activities, testing automation tool
- Cross training in other processes.
Operations Intern
Edupolis Technologies Pvt. Ltd. (Unschool)
- Worked as a marketing and operations intern in Edupolis Technologies Pvt Ltd (Unschool).
- Received Letter of Appreciation at the end of the tenure.
BIPS system limited
- Worked as a HR intern in BIPS system limited under the project of skill India Mission
- Reaching out to people taking interviews and getting them placed in the organizations
- Received Letter of Recommendation at the end of tenure.
Social Media Marketing Intern
Ludifu.com
- Worked as Social Media Marketing intern for ludifu.com.
Education
Bachelors of Business Administration -
Guru Gobind Singh Indraprastha University
Skills
Hypothesis building
Organization and Time Management
Quality Assurance
Teamwork and Collaboration
Account Management
Awards
- Secured 2nd Position in Business Quiz held at IINTM.
- Secured 2nd position in Management Symposium held at IITM.
- Stood 2nd position in public speaking competition.
- Was a part of the Elite Club at college which is a platform for recognizing top achievers.
Personal Information
- Gender: Male
- Marital Status: Unmarried
Timeline
Senior Analyst
American Express
11.2023 - Current
Customer Service Analyst
American Express
10.2022 - 11.2023
Operations Analyst
Royal Bank of Scotland
07.2021 - 10.2022
Operations Intern
Edupolis Technologies Pvt. Ltd. (Unschool)
BIPS system limited
Social Media Marketing Intern
Ludifu.com
Bachelors of Business Administration -
Guru Gobind Singh Indraprastha University