Akshay Ganjoo
Galway
Summary
Results-driven professional with a proven track record in international sales, customer relationship management, and business development. Seeking a challenging role where I can leverage my expertise to drive revenue growth and exceed organizational goals..
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
International Sales Development Representative
HID Global
01.2022 - Current
- Processing over 50 inbound inquiries daily, managing pipeline of 200 + leads, resulting in 40% increase in pipeline conversation rates.
- Engaging in outbound communications and campaigns with HID customers, strategic business alliances, leads, with aim of resulting in 25% increase in sales opportunities.
- Conducting domestic and international market research to locate potential licensees, joint ventures and suppliers in EMEA & APAC.
- Assisted in sales activities, contributing to achievement of 20% increase in sales targets by generating $500,000 in sales revenue through proactive customer engagement and follow-up.
- Nurturing new marketing leads by educating and developing prospects until setting appointments with sales team.
Customer Chargeback and Sales Advisor
AIB Bank
09.2021 - 12.2021
- Managed all administration duties in relation to customer service chargeback process including reviewing incoming documentation and forwarded on for scanning and attaching correct documentation to new
and ongoing cases. - Engaged with branches, direct banking and customers on process and through mailbox queries ensuring SLAs are met and that we are delivering excellent customer service.
- Approached customers and offered them advices on products to persuade them to buy.
- Maintained accurate records of customer interactions and transactions.
Business Development Executive
IDG Direct
07.2020 - 01.2021
- Representing and branding IDG Services by making professional outgoing calls to prospective clients.
- Involved in research and building customer's interest in services and products available for IDG.
- Gathering and recording accurate client details and maintaining/updating/completing databases as new information is gathered.
- Responsible for completing thorough updates and hand over with team member/leaders and contributing to projects and process improvements and customer service.
Research Associate
Federation Of Indian Chambers of Commerce and Industry
04.2017 - 09.2018
- Established and nurtured relationships with 50 high net worth and corporate clients, ensuring exceptional customer satisfaction.
- Conducted daily communication with 100 association members, vendors, exhibitors, and buyers via email and phone calls.
- Generated leads through creative marketing and advanced prospecting techniques, contributing to sales and revenue growth.
- Generated revenue through sponsorships, individual participation, and advertisements, maximizing event profitability.
Senior Sales and Marketing Executive
Mind Meld Communications Inc.
09.2016 - 03.2017
- Offered extensive administration and sales support to project teams, handling meeting scheduling, document preparation, and logistics coordination.
- Recorded and documented key decisions in meetings to ensure transparent communication and accountability.
- Maintained and updated company databases with pertinent project information, ensuring data accuracy and accessibility for stakeholders.
- Collaborated seamlessly with team members, authorities, and vendors to guarantee th successful execution of projects and sales initiatives.
Senior Sales and Marketing Executive
Technology Resource Group Inc. Noida India.
10.2015 - 09.2016
- Engaged in thought leadership within a community of 600+ companies and 3500 C-level executives, fostering collaboration.
- Coordinated global events for BPO, IT, and staff augmentation departments, ensuring smooth execution and high attendance.
- Conducted interviews with C-level executives of Forbes Global 2000 companies for magazine features, using various communication methods.
- Conducted market research for global newsletters, providing insights for informed decision-making.
- Enhanced customer satisfaction by resolving issues promptly.
Education
MBA in Project management -
Dublin Business School
Dublin, Ireland 01.2020 -
Btech In Mechanical Engineering -
Sharda University
Noida, India 01.2011 - 04.2014
Skills
- Motivated, well-disciplined individual and active listener
- Market Research
- Customer oriented and interpersonal skills
- Team player
- Ability to multitask and manage time effectively
- Relationship Building
- Customer Relationship Management (CRM: Salesforce, SharePoint, Epicor)
- Cold calling
- Languages: English, Hindi,
- Sales Presentations
- Strategic Prospecting
- Salesforce proficiency
Languages
English
Fluent
Hindi
Native
Timeline
International Sales Development Representative
HID Global
01.2022 - Current
Customer Chargeback and Sales Advisor
AIB Bank
09.2021 - 12.2021
Business Development Executive
IDG Direct
07.2020 - 01.2021
MBA in Project management -
Dublin Business School
01.2020 -
Research Associate
Federation Of Indian Chambers of Commerce and Industry
04.2017 - 09.2018
Senior Sales and Marketing Executive
Mind Meld Communications Inc.
09.2016 - 03.2017
Senior Sales and Marketing Executive
Technology Resource Group Inc. Noida India.
10.2015 - 09.2016
Btech In Mechanical Engineering -
Sharda University
01.2011 - 04.2014
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