Akshay Gupta
Zirakpur
Summary
Dynamic Senior Executive with a proven track record at Indigo Airlines, excelling in customer service strategy development and team leadership. Expert in financial reporting and training, I enhance operational efficiency while fostering strong stakeholder relationships. Passionate about delivering exceptional service, I thrive under pressure and consistently achieve high satisfaction levels.
Overview
5
5
years of professional experience
Work History
Customer Service Senior Executive
Indigo Airlines
Chandigarh
04.2024 - Current
- Developed and implemented customer service strategies to enhance satisfaction levels.
- Analyzed customer feedback data to refine overall customer experience.
- Managed a team of 30+ Customer Service Representatives, ensuring consistent delivery of excellent service.
- Cultivated relationships with key stakeholders to align service strategies with organizational needs.
- Conducted regular briefings for new employees on effective customer service techniques and policies.
- Handled International flight operations, ensuring accuracy of documentation such as visas and passports.
Customer Service Executive
Indigo Airlines
Chandigarh
10.2021 - 03.2024
- I am solely responsible to handle the finance department for Chandigarh station that involves transactions from the vendors and prepare daily sales reports for the headquarters.
- I am working as the trainer and single point of contact for the international travel procedure for VISA and documentation validation for the station.
- Mentoring the new trainees on board on their initial flights thereby supervising their performance and enhancing their challenges and submitting reports accordingly.
- Responsible to manage the mishandled baggage issues for the station.
Customer Service Officer
Indigo Airlines
03.2020 - 09.2021
- Managed daily operations of the Customer Service Department.
- Provided customer service in a courteous and professional manner.
Education
MBA - Finance
CHANDIGARH UNIVERSITY
Gharuan, Mohali, Punjab02-2023
Bachelor of Commerce -
CHANDIGARH GROUP OF COLLEGE
Landran,Mohali,Punjab07.2019
SSC -
RYAN INTERNATIONAL SCHOOL
other04-2016
HSC -
RYAN INTERNATIONAL SCHOOL
Chandigarh04.2016
Skills
- Presentation skills
- Written and verbal communication
- Performance under pressure
- Organization and prioritization
- Advanced Excel proficiency
- PowerPoint expertise
- Financial reporting
- Training and mentoring
- Time management
- Office administration
- Operational management
- International operations
Languages
- Hindi, Full Professional Proficiency
- English, Full Professional Proficiency
Timeline
Customer Service Senior Executive
Indigo Airlines
04.2024 - Current
Customer Service Executive
Indigo Airlines
10.2021 - 03.2024
Customer Service Officer
Indigo Airlines
03.2020 - 09.2021
MBA - Finance
CHANDIGARH UNIVERSITY
Bachelor of Commerce -
CHANDIGARH GROUP OF COLLEGE
SSC -
RYAN INTERNATIONAL SCHOOL
HSC -
RYAN INTERNATIONAL SCHOOL
Similar Profiles
Mohammad Abdul LateefMohammad Abdul Lateef
Customer service executive at Indigo AirlinesCustomer service executive at Indigo Airlines
SHOUQ ALI ALJOHANISHOUQ ALI ALJOHANI
Senior Executive Customer Service at INDIGO AIRLINESSenior Executive Customer Service at INDIGO AIRLINES
Keflyn NingthoujamKeflyn Ningthoujam
Cabin Crew Member at Indigo airlinesCabin Crew Member at Indigo airlines
Sonali VermaSonali Verma
Program Manager at Indigo AirlinesProgram Manager at Indigo Airlines
Chetan KapoorChetan Kapoor
Talent Acquisition Specialist at KPMG, LLP, Financial Services AssuranceTalent Acquisition Specialist at KPMG, LLP, Financial Services Assurance