Akshay Gupta
Zirakpur
Summary
Dynamic Senior Executive with a proven track record at Indigo Airlines, excelling in customer service strategy development and team leadership. Expert in financial reporting and training, I enhance operational efficiency while fostering strong stakeholder relationships. Passionate about delivering exceptional service, I thrive under pressure and consistently achieve high satisfaction levels.
Overview
5
5
years of professional experience
Work History
Customer Service Senior Executive
Indigo Airlines
Chandigarh
04.2024 - Current
- Developed and implemented customer service strategies to enhance satisfaction levels.
- Analyzed customer feedback data to refine overall customer experience.
- Managed a team of 30+ Customer Service Representatives, ensuring consistent delivery of excellent service.
- Cultivated relationships with key stakeholders to align service strategies with organizational needs.
- Conducted regular briefings for new employees on effective customer service techniques and policies.
- Handled International flight operations, ensuring accuracy of documentation such as visas and passports.
Customer Service Executive
Indigo Airlines
Chandigarh
10.2021 - 03.2024
- I am solely responsible to handle the finance department for Chandigarh station that involves transactions from the vendors and prepare daily sales reports for the headquarters.
- I am working as the trainer and single point of contact for the international travel procedure for VISA and documentation validation for the station.
- Mentoring the new trainees on board on their initial flights thereby supervising their performance and enhancing their challenges and submitting reports accordingly.
- Responsible to manage the mishandled baggage issues for the station.
Customer Service Officer
Indigo Airlines
03.2020 - 09.2021
- Managed daily operations of the Customer Service Department.
- Provided customer service in a courteous and professional manner.
Education
MBA - Finance
CHANDIGARH UNIVERSITY
Gharuan, Mohali, Punjab02-2023
Bachelor of Commerce -
CHANDIGARH GROUP OF COLLEGE
Landran,Mohali,Punjab07.2019
SSC -
RYAN INTERNATIONAL SCHOOL
other04-2016
HSC -
RYAN INTERNATIONAL SCHOOL
Chandigarh04.2016
Skills
- Presentation skills
- Written and verbal communication
- Performance under pressure
- Organization and prioritization
- Advanced Excel proficiency
- PowerPoint expertise
- Financial reporting
- Training and mentoring
- Time management
- Office administration
- Operational management
- International operations
Languages
- Hindi, Full Professional Proficiency
- English, Full Professional Proficiency
Timeline
Customer Service Senior Executive
Indigo Airlines
04.2024 - Current
Customer Service Executive
Indigo Airlines
10.2021 - 03.2024
Customer Service Officer
Indigo Airlines
03.2020 - 09.2021
MBA - Finance
CHANDIGARH UNIVERSITY
Bachelor of Commerce -
CHANDIGARH GROUP OF COLLEGE
SSC -
RYAN INTERNATIONAL SCHOOL
HSC -
RYAN INTERNATIONAL SCHOOL
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