Akshay Joshi
Senior Customer Support Executive
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sr. customer support executive position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Senior Customer Support Executive
Top Rankers
08.2022 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Mentored junior team members by sharing expertise on industry best practices in customer service management.
- Contributed to the creation of a positive work environment by maintaining open lines of communication and championing employee recognition initiatives.
- Partnered with IT to optimize existing CRM system capabilities, throughout interactions with customers.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Developed and updated databases to handle customer data.
- Cross-trained and backed up other customer service managers.
SEO Listing Associate
M Squared Media
12.2020 - 03.2022
- Implemented data-driven decision-making strategies, improving overall business performance.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Analyzed customer data to identify trends and anticipate customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Computer Science
Truba Institute of Engineering & Information Tech.
04.2001 -
Skills
Call Center Operations
Complaint resolution
CRM software expertise
Customer Service
Relationship Building
Complaint Investigation
Team building
Customer Relations
Product Knowledge
CRM Software
Computer Skills
Problem-solving abilities
Interpersonal Communication
Calm Under Pressure
Timeline
Senior Customer Support Executive
Top Rankers
08.2022 - Current
SEO Listing Associate
M Squared Media
12.2020 - 03.2022
Bachelor of Science - Computer Science
Truba Institute of Engineering & Information Tech.
04.2001 -