CHAYA DEVI
Senior Customer Support Executive
Bangalore,Karnataka
Summary
Driven Senior Customer Support Executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
1
1
year of professional experience
Work History
Senior Customer Support Executive
Alorica India Pvt Ltd. (Client Credit One Bank)
01.2023 - 01.2024
- Championed initiatives focused on enhancing company reputation through exceptional service delivery and client engagement.
- Conducted regular performance reviews for team members to identify areas of improvement and provide constructive feedback.
- Streamlined customer service processes for improved efficiency, resulting in higher resolution rates and reduced response times.
- Enhanced overall customer satisfaction by efficiently resolving complex issues and providing personalized support.
- Reduced churn rate by proactively identifying at-risk customers and implementing targeted retention strategies.
- Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
Education
P U C - Commerce
Vibhajitha Govt. PU College
Hassan, KarnatakaS S L C -
St. Philomena Girls High School
Hassan, KarnatakaSkills
Exceptional communication
Call Center Operations
Complaint resolution
CRM software expertise
Escalation Handling
Data reconciliation reporting
Quality Control
Regulatory Compliance
Personal Information
- Father's Name: Manjunath
- Date of Birth: 02/10/1999
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Customer Support Executive
Alorica India Pvt Ltd. (Client Credit One Bank)
01.2023 - 01.2024
P U C - Commerce
Vibhajitha Govt. PU College
S S L C -
St. Philomena Girls High School