Akshay Kapse

• Set up and updated customer accounts and CRM with interactions, payments and personal information.
• Daily updates bucket collection.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Update daily recovery feedback.
• Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
• Visited premises of customers to directly collect payments.
• Coordinate with operation for account closure.
• Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
• Accessed credit records to evaluate customer credit histories.
• Daily Projection Share with senior.
• Created daily and weekly cash reports for accounting management.
• Researched and resolved accounts payable discrepancies.
• Conducted investigations of customer accounts and payment histories.
• Contacted clients with past-due payments and actively monitored all payments due from clients.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Reviewed, researched and corrected discrepancies and customer concerns.
• Researched accounts and completed due diligence to resolve collection problems.
• Processed payments and applied to customer balances.
• Worked with legal resources and recovery teams to manage default issues.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

• Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.
• Daily updates bucket file and collection master file.
• Daily basis dashboards publish to client.
• Settlement process to be handling.
• Updated master file in daily basis.
• Collect daily recovery feedback.
• Daily raise request for settlement to authority person for approval.
• Once we receive approval we dispatch settlement letter to collection manger.
• Coordinate with operation for account closure.
• Projection Share with senior.
• Produced tables, pivot reports and charts for use in key decision-making processes.
• Used Excel, Word, Power Point and Access to input, analyze and model data.
• Generated reports each Timeframe covering data.
• Planned and led administration of management information system for achieving threshold-level performance.
• Determined data retention parameters based on organizational requirements.
• Applied emerging technology knowledge to achieve key business objectives.

• Planned and led administration of management information system for achieving threshold-level performance.
• Managed sales, operational data and software solutions to align with company strategic vision.
• Daily updates service and collection master file.
• Daily basis dashboards publish to client.
• APR & dial count report publish to call center.
• Updated master file in daily basis.
• Share daily customer feedback, trails details to client.
• Internal share APR analysis and floor observation for better productivity and discipline.
• Publish agent stack ranking and TL stack ranking for which is agent or TL performance is better or average on that basis agent got incentive.
• Data uploading on daily basis.

• Determined data retention parameters based on organizational requirements.
• Produced tables, pivot reports and charts for use in key decision-making processes.
• Working as a support team in department.
• Daily updates call center and sales master file.
• Daily basis dashboards publish to client.
• APR & dial count report publish to call center.
• Updated master file in daily basis.
• Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.

• Produced tables, pivot reports and charts for use in key decision-making processes.
• Working as a support team in department.
• Used to handle the company vender bills update daily vendor performance.
• Daily update team attendance and shift time.
• Publish to manger cab delayed dashboard and update employed pickup and drop time in system and other information.
• Handle transport compliance update every driver licenses and update each every CAB details and check.
• Take driver and CAB Indication and update in system and update file.
• Check driver and CAB infection there was some wrong then charge or penalty to vendor.
• Daily publish dashboard for cold call or unscheduled request.
• Daily update unscheduled request in system and CAB route.

• Determined data retention parameters based on organizational requirements.
• Used Excel, Word, Power Point and Access to input, analyze and model data.
• Produced tables, pivot reports and charts for use in key decision-making processes.
• Tracked different report metrics daily and organized for reporting purposes.
• Generated reports each Timeframe covering data.
• Working as a support team in department.
• Used to handle the company Master file and update loan details (Example- update overdue, bounce charges, EMI amount and etc.
• Publish client daily dashboard for every updating and master file.
• Publish daily allocation file to client each and every product details with dashboard.
• Publish daily dashboard to manger and senior managers.
• Update process team leader request example TL send request to update mobile number, bounce charges, outstanding amount, loan amount, customer name correction and update EMI amount.
• Location wise manger send dashboard in monthly basic.
• Mangers want to know about customer information so we replay in mail.

• Configured hardware, devices and software to set up work stations for employees.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Identified and solved technical issues using variety of diagnostic tools and tactics.
• Activated accounts for clients interested in new services.

In this company scan old document and digitization document and enter though document and one more thing in this company there was lot of digitization project are there and work though project worked as computer operator with kores in Vikroli,Mumbai